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Identity validations taking way more than 7 days. Not failed, just "pending"

Matthew Orr 0 Reputation points
2025-10-17T21:26:50.0166667+00:00

I filled out all the prerequisites for validating my identity so I can create code signing certifications. I provided my DUNNS number, and responded successfully to an email verification, but my request remains in a pending state now for two weeks and counting. Should I call someone at Microsoft, or send an email, etc. I really need to be able to create some certs.

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  1. Nathan Roberts (SN) 7,606 Reputation points Volunteer Moderator
    2025-10-18T14:15:27.5866667+00:00

    Hey there, Matthew Orr

    It could be that the certificate needs manual validation. Then this would be down to how many certificates the team must verify. However, I would have thought it would have taken less than seven days to do this.

    It may be worth raising a support ticket through the Azure portal by following this link: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade

    You could, if this is something submitted through the partner centre, submit a ticket through them through their portal here: https://partner.microsoft.com/en-us/dashboard/home

    They can look into this for you to see what is happening on their end.

    Hope this helps,
    Nathan

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