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Azure charged for a cancelled service twice

Wentao Xu 0 Reputation points
2025-10-17T19:43:27.2133333+00:00

In this summer, I was trying to use my student Azure account to complete a project that is needed in my University Course. However, I experienced technical issue on my student account, and because the deadline was approaching, I can't wait for technical help but I created a project under 'Pay-As-You-Go'. I noticed a bill a month later due to this past project, so I cancelled all services under that subscription. To make sure I cancelled everything, I removed all resources, I also deactivated all subscriptions. I go to my 'Cost Management + Billing' page, I only see one invoice under this account for ALL subscriptions in the past year, which is the one I can recognize.

The problem is starting from September, I got two bills under my account for services I don't recognize. I can't see these two bills from my Azure Portal 'Cost Management + Billing' page, but I do get emails and my credit card was automatically charged. I can't see them anywhere from my Azure Portal, and when I try to access them from my email, after clicking 'View your invoice', I saw an error message 'To view your invoice, switch directories.', and when I keep clicking 'switch directory', the page refreshes but it stuck at the same place.

I tried to ask for a help, and it seems like impossible to find someone who is responsible for this. I issued a support request through my Azure account, it is promised to response within 8 business hours here:https://azure.microsoft.com/en-us/support/plans/response/ However, it's been a week and nobody replied me. I tried to call Canadian customer service +1 800 865 9408 and +1 855 270 0615, the system hang up automatically in 10 seconds, asking me to look for help on website!

To summary, here are the things that really troubles me, and I would like it to be solved as soon as possible:

  1. How can I look for somebody telling me where are those 2 invoices from?
  2. My credit card had already been charged, is it possible to get the refund for these 2 invoices?
  3. I would like to prevent ALL further invoices, I have nothing to do with Azure in the rest of my life and will never use it again. May I just cancel everything, delete everything, unlink my credit card to prevent ALL future charges? How can I do that?
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  1. Nathan Roberts (SN) 7,836 Reputation points Volunteer Moderator
    2025-10-17T20:47:54.4366667+00:00

    Hey there, Wentao Xu

    When you had technical problems with the subscription, I would have reached out to your university tutor and to Azure support. The Azure support team could have helped with the technical issue, and you may have gotten an extension from your university tutor, or this may have been taken into consideration when the assignment was been marked.

    In terms of the questions, you have regarding the bill you have received. I am going to answer them underneath.

    How can I look for somebody telling me where are those 2 invoices from?

    From reading your message around clicking onto the link to view the invoice. It sounds as though you have another subscription on another tenant you manage, with your bank & billing information. Please can you follow this link, to see all directories you are connected to here: https://portal.azure.com/#settings/directory

    Once you have signed into your account, you can view all directories you are a part of. You will need to click onto 'Switch' to switch to the directory (or directories) you are a member with. Then view the cost management service to check if there are any active subscriptions on the tenants.

    My credit card had already been charged, is it possible to get the refund for these 2 invoices?

    With regards to refunds, you would need to speak to the Azure billing support. To open a support request, please can you follow this link: https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

    Once you have signed into your account, please can you click onto 'Create a support request' found on the top navigation on the app.

    User's image

    This will open the help and support panel on the right-hand side of your web browser. Please enter a brief description of the issue (I have used "unknown charge"). You will need to select 'Billing', then select a subscription you wish the support request to be connected to.

    Once you have done this, it will take you to a support and billing page. Please scroll down to the bottom of this page until you reach a section called 'Need more help?'. On this section, please click onto 'Contact support'

    User's image

    Then click onto 'Create a support request' under the section Help & Support.

    User's image

    You will be able to speak to the support team who can help with billing questions such as this. In the support resources, there is an option to request a refund. However, as you do not know where the charge is coming from, this may not work.

    I would like to prevent ALL further invoices, I have nothing to do with Azure in the rest of my life and will never use it again. May I just cancel everything, delete everything, unlink my credit card to prevent ALL future charges? How can I do that?

    You will need to work out where these charges are coming from, then cancel the subscription on each tenant. Please let me know if you could see other tenants your account was a member of when you visited the page where you can switch tenants.

    Hope this helps,
    Nathan

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