Visual Studio

Hello, in order to investigate it further, please share us some error message or screenshots.

1. Please make sure you have the latest service pack and critical updates for the versions of Windows that you are running. You can check it by using Windows Update. 

If it persists, you can check the installation logs to see if there are any error messages or warnings that could indicate what went wrong. Logs can usually be found in the %TEMP% directory.

2. For assistance with sales, subscriptions, accounts and billing for Visual Studio, please directly contact Visual Studio Subscriptions support: https://visualstudio.microsoft.com/subscriptions/support/.

By the way, please edit your question into English to better solve your issue. Thanks for your understanding.

Thanks for reaching out! Here’s what you can try to resolve the installation problem:

1. Check System Requirements: Ensure that your system meets the required specifications to install Visual Studio. You can find the details on the Visual Studio System Requirements page.
2. Clear Previous Installation Data: Sometimes, remnants from a previous installation can cause problems. You can use the Visual Studio Installer to remove all instances of Visual Studio completely before attempting a fresh installation. You can also check for any orphaned installation folders in C:\Program Files (x86)\Microsoft Visual Studio.
3. Run the Installer as Administrator: Right-click on the installer and select "Run as administrator" to give it elevated permissions, which can sometimes resolve issues.
4. Disable Antivirus/Firewall Temporarily: As you've already checked your firewall and antivirus, try disabling them temporarily to see if they are blocking any installation processes. Just remember to enable them again afterward.
5. Check for Disk Space: Make sure you have enough disk space available for the installation.
6. Examine the Error Message: If there is a specific error message.