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1 User unable to be added to MS Teams Shifts

Ralston Africa 20 Reputation points
2025-10-17T13:08:55.68+00:00

Howdy?

We have 1 x user who we cannot seem to add on MS Teams shifts. The user is located under the main channel however when trying to add the user on the shifts it seems it cannot be added.

Any particular reason as to what that could be?

Microsoft Teams | Microsoft Teams for business | Settings | Other
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  1. Rin-L 6,950 Reputation points Microsoft External Staff Moderator
    2025-10-20T14:31:17.06+00:00

    Hi @Ralston Africa, 

    I hope you’re having a great day! 

    If after waiting and following the steps to refresh permissions via SharePoint, you still cannot add members from your organization to Shifts, even though the user is already part of the main channel, I recommend submitting a service request. You can do this by creating a support ticket in the Microsoft 365 Admin Center. Please go to Support > Help & Support and clearly describe the issue in your request. 

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    Note: If you're an end user, please contact your IT administrator to follow these steps. 

    Apologies for redirecting you to the dedicated support team. As community moderators, we have limited resources and permissions to check backend configurations. The support team has higher-level access, more tools, and the correct escalation channels to investigate and resolve this type of issue efficiently. Additionally, if you’re experiencing other problems that disrupt your use of Teams, submitting a support request is highly recommended to ensure a thorough investigation. 

    I hope this answer helps you understand the situation and identify effective next steps you can take to investigate and resolve the issue efficiently. If it does, please consider marking this as an “Accepted Answer” so others with similar questions can find it easily. 

    0 Accept answer v 1 answer Po

    Thank you again for your patience and collaboration! 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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  1. Rin-L 6,950 Reputation points Microsoft External Staff Moderator
    2025-10-17T13:52:43.13+00:00

    Hi @Ralston Africa, 

    Thank you for posting your question in the Microsoft Q&A forum! 

    When you add a new member to a Teams channel, it can sometimes take a little while for their profile to fully sync with the Shifts app. In some cases, it may take up to 24 hours. 

    If you’ve already waited and the user still can’t be added to Shifts, please try the following steps to check and refresh permissions via SharePoint: 

    • Navigate to the SharePoint site connected to your Team. 
    • Go to Gear icon → Site Permissions. 

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    • Remove the user from the SharePoint site. 

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    • Re-add them as either a Member or Owner. 

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    • Wait approximately 15 minutes to 1 hour for the changes to propagate. 
    • Try adding them to Shifts again. 

    Microsoft Teams is backed by a SharePoint site, and permissions are managed through Microsoft 365 Groups. Occasionally, synchronization between the Microsoft 365 Group and the underlying SharePoint site can cause access issues. 

    Note: You’ll need to be a Team Owner or have the appropriate SharePoint permissions to perform these steps. 

    Additionally, Microsoft Teams Shifts does not support guest users. If the user you’re trying to add is marked as a Guest (external user) in your organization, they cannot be added to Shifts schedules.  

    If you have any updates or further information, feel free to leave a comment under this post. I’ll be happy to assist you further. 

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.   

    Thank you again for reaching out and for your patience!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

  2. Ralston Africa 20 Reputation points
    2025-10-20T13:21:58.1566667+00:00

    Hi Rin-L ,

    My apologies. I have tried the above fixes but still no joy.

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