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I get Error code: AADSTS5000225 on signing in to https://entra.microsoft.com/
Error message: AADSTS5000225: This tenant has been blocked due to inactivity.
I have tried to contact the Support number for United Kingdom 5 times but when put through to a human, they are inaudible.
How can I open an internal support ticket to request re-activation of my tenant?
I use the tenant frequently to test Entra login and user provisioning to a web application I am developing.
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Hello @Kevan Watkins
Thank you reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the following details for further assistance via private message:
Tenant ID
Error Code
Correlation ID from the recent failure
Timestamp from the recent failure
Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored.
Email id - associated
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Do let me know if you have any queries, we are happy to assist you further.
Thanks
Aditya
Hello @Kevan Watkins
Thank you for providing the required details. Please be informed that your tenant has been re-activated from the back end. Please feel free to reach out to us in case you have any further queries.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Thanks,
Aditya
Hi @Kevan Watkins I hope you are doing well
The error code you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
Note: If it's a test tenant, please re-create a new tenant for testing purposes.
Quickstart: Create a new tenant in Microsoft Entra ID
Hope this helps. Do let us know if you have any further queries.
😊 If my answer helped you resolve your issue, please consider marking it as the correct answer. This helps others in the community find solutions more easily. Thanks!
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Just following up, Do you need more guidance or assistance ?
