Devices listed under inventory but not in Rooms in Microsoft Teams Room Pro Management

Dear @Rajesh Bhandari

Thank you for posting your question in the Microsoft Q&A forum. I understand you’re experiencing an issue where two licensed Microsoft Teams Rooms (MTR) Pro devices are listed in the inventory but do not appear in the Rooms tab, which seems to be stuck on loading. Let’s work through this step by step. 

To help me narrow down the cause, could you please provide the following details?  

1. When were the devices added to the management portal? 
2. Have any changes been made to the device configurations or network settings recently? 
3. Are you connected to the management portal with an account that has sufficient privileges? 
4. Are there any error messages or specific indicators when the page is stuck loading? 
5. Have you recently made any changes to the licenses associated with the rooms? 

In the meantime, please try the following official troubleshooting options which usually resolve issues with basic issues:  

Option 1: Refresh the Rooms Tab: 

• Sometimes, the interface may experience a temporary delay. Click the Refresh button on the Rooms tab and allow a few moments for the data to load. 

Option 2: Verify License Assignment: 

• Ensure the MTR Pro licenses are correctly assigned to the resource accounts associated with the rooms. You can check this in the Microsoft 365 Admin Center under Billing > Licenses. 

Option 3: Check Resource Account Configuration: 

• Confirm that the resource accounts for these rooms are properly linked to the devices in the Teams Admin Center under Voice > Resource accounts. 

Option 4: Clear Browser Cache or Try Another Browser: 

• Browser caching issues can occasionally cause loading problems. Try accessing the portal in an incognito window or a different browser. 

Option 5: Sign Out and Back In 

• Try signing out of the MTR account and signing back in. This can help refresh the connection between the devices and the management portal. 

Option 6: Re-sync Devices in the Admin Center: 

• In the Teams Admin Center, navigate to Teams Devices > Microsoft Teams Rooms and use the “Sync” action for the affected devices to force a refresh. 

For detailed guidance, you can refer to the following resources: 

Microsoft Teams Rooms Pro management - Microsoft Teams | Microsoft Learn 

I'm here to help and will assist you in resolving this promptly. 

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Hi @Sophie N Thank you for your reply

As I did all the troubleshooting and noticed that room email is listed in Room & Equipment in Microsoft Admin center but not in Resource accounts in Teams admin center. Other than that, I did all the troubleshooting steps, and it didn't work.

And here are the answers for the following questions:

1. When were the devices added to the management portal?
   Not sure about this but probably a year ago.
2. Have any changes been made to the device configurations or network settings recently? 
   No Changes in network configuration
3. Are you connected to the management portal with an account that has sufficient privileges? 
   I am logged in with Global Admin account
4. Are there any error messages or specific indicators when the page is stuck loading? 
   No, it just keeps loading and doesn't show anything.
5. Have you recently made any changes to the licenses associated with the rooms?
   No changes were made.