Teams bot update message not render on another medium

Question

Teams bot update message not render on another medium

Asif 20

I send a action to the teams via bot. It contains buttons. If i clicked the button then it send the invoke action to my endpoint i send the response. But it is only updated on where i clicked the button. Suppose if i clicked the button through browser it is only updated on that brower only. It is not updated on app and other browsers if i login.

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Answer 1

Teddie-D 6,630 Microsoft External Staff Moderator

Hi @Asif

Thank you for posting your question in the Microsoft Q&A forum.

From your description, it sounds like your bot sends an Adaptive Card with buttons, and when a user clicks one, your bot handles the invoke action and updates the card. However, the update only appears on the client where the action was triggered, and other clients don’t reflect the change.

This behavior is expected because Microsoft Teams does not automatically synchronize card updates across multiple clients. When your bot responds to an invoke activity, the update is scoped to that specific client session.

To ensure the card update is visible across all clients, consider the following approaches:

1.Use updateActivity with the original message ID.
When you send the response, ensure you use the activityId of the original card message, not the invoke activity. This ensures the update is applied to the original message in the conversation thread, allowing all clients to reflect the change.

2.If posted in a channel or chat, use the original conversationId and activityId .
For example:

await turnContext.UpdateActivityAsync(updatedActivity)

Reference: Conversations with a Bot - Teams | Microsoft Learn.
This method updates the card globally within the conversation, ensuring consistency across devices.

3.Additionally, consider implementing Universal Actions (Action.Execute) with the refresh property to support cross-client synchronization.
Reference: Use Universal Actions for Adaptive Card - Teams | Microsoft Learn.
Please make sure to set the version of your Adaptive Card to 1.5 to enable this functionality because Universal Actions for Adaptive Cards are introduced in the Adaptive Cards schema version 1.5.

We hope this helps streamline your bot’s behavior across all clients. Please let us know if you need further assistance.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Nivedipa-MSFT 3,846 Reputation points Microsoft External Staff Moderator

2025-10-16T06:03:11.64+00:00

@Teddie-D - Could you please confirm if your issue resolved with above information or are you still looking for additional information?
Asif 20 Reputation points

2025-10-22T11:21:41.6833333+00:00

Can you please tell more about the refresh activity? In docs it was not elaborated and also is that only enough to update the message without the updateActivity?
Teddie-D 6,630 Reputation points Microsoft External Staff Moderator

2025-10-23T10:55:18.5533333+00:00

Hi @Asif
The refresh property is part of the Universal Actions for Adaptive Cards model, introduced in schema version 1.5. It allows a card to update its content automatically or manually by invoking your bot, without requiring the user to click a traditional button.

When triggered, Teams sends an adaptiveCard/action invoke to your bot, which responds with an updated card payload. This refresh happens only when the card is opened or when Teams initiates a refresh event. For example, this can occur when the user reopens the chat or selects Refresh from the card menu. It does not push updates to all clients in real time.

Use refresh for user-specific views or situations where the card should retrieve the latest state whenever it is opened.
Use updateActivity for real-time updates that need to be visible to all users immediately. For example, this is useful after an action such as Approve or Reject.
Asif 20 Reputation points

2025-10-23T14:38:59.83+00:00

Thanks for replying. So the refresh activity dont support cross-client sync. Like refresh activity too only update the message on the current device. If we view the message on another device. It wont update. Right? I am asking in the context where we send the personal messages not channel messages.
Teddie-D 6,630 Reputation points Microsoft External Staff Moderator

2025-10-24T09:38:21.45+00:00

Hi @Asif
The refresh property in Adaptive Cards works only when the card is opened or manually refreshed within the same client, such as a browser, desktop application, or mobile app. If you open the same message on a different device, it will not update automatically. This happens because the refresh feature works by pulling updates when the card is opened or manually refreshed, rather than pushing changes across devices. The same behavior applies to both personal chats and channel messages.

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Teams bot update message not render on another medium

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