Hi. I'm David, and I'm happy to help you.
If you're experiencing issues with your microphone and audio playback, the problem might be linked to your device's audio drivers.
Please clarify the following:
What is the manufacturer and model of your laptop?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type msinfo32 and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
I await your reply.