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Windows Hello Face Recognition Fails

Quantix Group 80 Reputation points
2025-10-14T13:49:58.6766667+00:00

Windows Hello face recognition stopped working on Surface and compatible laptops after the latest update. Re-enrolling the face data doesn’t fix it. Users are locked out or forced to use passwords

Windows for business | Windows Server | Devices and deployment | Configure application groups
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  1. Quinnie Quoc 5,835 Reputation points Independent Advisor
    2025-10-14T13:59:43.4733333+00:00

    Hi, Re-enrolling facial data may not resolve the issue due to underlying driver or camera service disruptions introduced during the update. As a temporary workaround, we recommend switching to PIN or password sign-in while we work on a fix. Ensuring the latest camera drivers are installed via Windows Update or the device manufacturer’s support site may also help restore functionality.

    We’ll provide further guidance as soon as a resolution is available. If my answer is useful for you, please vote for it.

    Best regards, Quinnie Quoc.

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