Having issues accessing my visio file for mt project

Watson, Nicole 0 Reputation points
2025-10-12T17:01:34.6433333+00:00

Can someone assist me with this error. Thanks screenshot attached.

Developer technologies | Visual Studio | Setup
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  1. Gade Harika (INFOSYS LIMITED) 1,185 Reputation points Microsoft External Staff
    2025-10-13T03:48:48.6133333+00:00

    Thanks for reaching out.
    Here’s a quick checklist to resolve Visio file access issues:
    Check Permissions

    • Confirm you have view/edit rights if the file is on SharePoint or OneDrive.
    • Sign in with the correct account.
    1. Verify File Location
      • Ensure the file hasn’t been moved, renamed, or deleted.
      • If on a network drive, confirm connectivity.
    2. Update Visio/Office
      • Go to File → Account → Update Options → Update Now.
    3. Clear Cache
      • For Visio Online: clear browser cache or try another browser.
      • For desktop: restart Visio and your PC.
    4. Repair Office Installation
      • Control Panel → Programs → Microsoft Office → Change → Quick Repair (or Online Repair if needed).
    5. Check File Format
      • Use .vsdx for newer versions; convert older .vsd files if necessary.
    6. Disable Add-ins
      • Sometimes add-ins cause conflicts. Disable them under File → Options → Add-ins.
    7. Check for Corruption
      • Try opening the file on another device or Visio Online to rule out corruption.
      Let me know if the issue persists after following these steps. I’ll be happy to assist further if needed. If the issue has been resolved, please click "Accept Answer".

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