Thanks for reaching out.
Here’s a quick checklist to resolve Visio file access issues:
Check Permissions
- Confirm you have view/edit rights if the file is on SharePoint or OneDrive.
- Sign in with the correct account.
- Verify File Location
- Ensure the file hasn’t been moved, renamed, or deleted.
- If on a network drive, confirm connectivity.
- Update Visio/Office
- Go to File → Account → Update Options → Update Now.
- Clear Cache
- For Visio Online: clear browser cache or try another browser.
- For desktop: restart Visio and your PC.
- Repair Office Installation
- Control Panel → Programs → Microsoft Office → Change → Quick Repair (or Online Repair if needed).
- Check File Format
- Use .vsdx for newer versions; convert older .vsd files if necessary.
- Disable Add-ins
- Sometimes add-ins cause conflicts. Disable them under File → Options → Add-ins.
- Check for Corruption
- Try opening the file on another device or Visio Online to rule out corruption.