Teams leaving frozen window copy of teams on Mac OS

Hi @Richard Pepper, Thank you for posting your question in the Microsoft Q&A forum. I understand that Microsoft Teams leaves a frozen image of the meeting window on your desktop after the session ends.

To better assistance, could you please confirm following information:

• Does the ghost image stay even after you quit Teams?
• Have you tried restarting your Mac since the issue started?
• Does this happen only after meetings, or also when you share your screen?
• Do you have any external monitors connected when the issue occurs?
• Have you noticed if the image disappears after logging out or switching desktops?

In the meantime, you could try some steps below:

1. Clear Teams cache
   • If Teams is still running, right-click the Teams icon in the dock, and then select Quit or press Command (⌘)-Q.
   • In the Finder, open the /Applications/Utilities folder, and then double-click Terminal.
   • Enter the following commands, and press Return after each command:

          rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
          rm -rf ~/Library/Containers/com.microsoft.teams2
          
     

   • Restart Teams. For more detail: Clear the Teams client cache - Microsoft Teams | Microsoft Learn
2. If the issue persists
   • Restart your Mac.
   • Use the web version of Teams at https://teams.microsoft.com as a temporary workaround.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further! 

Thank you for your cooperation. I'm looking forward to your reply.

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