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I am seeing error message AADSTS5000225

Rohan Rishi 10 Reputation points
2025-10-12T14:15:09.1766667+00:00

I am trying to log on to portal.azure.com and am returning the error message AADTS5000225. There have not been 20 days since this message appeared and I want to get my account reactivated but don't know where to send the private message with the details on it to. Can you send me the address which to send the message to and what information you require. Thanks.

Azure Policy
Azure Policy
An Azure service that is used to implement corporate governance and standards at scale for Azure resources.
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  1. Nathan Roberts (SN) 7,521 Reputation points Volunteer Moderator
    2025-10-12T15:08:24.5966667+00:00

    Hey there, Rohan Rishi

    If your tenant has not been inactive for more than 220 days, then please can you reach out to Azure support using the phone number for your region in this article: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

    This is the fastest way of reaching out to support to get them to activate your tenant again. Just so you are aware, the system will mark your tenant as inactive if you do not sign into it for more than 200 days. You then have an additional 20 days to reach out to support to re-activate your tenant. This is done by the system automatically.

    If it has been more than 220 days, then the support team will be unable to retrieve your data. This is because it would have been deleted to comply with Microsoft's data protection policy.

    Hope this information helps,
    Nathan

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