Azure - Error code: AADSTS5000225, deleted personal account

Question

Azure - Error code: AADSTS5000225, deleted personal account

Jan Bernat 0

Hello I'm trying to access my personal account to continue my Microsoft learn path. I have to use my work account as i cant even open support ticket. the full error is:

Sign-in failed Error code: AADSTS5000225 Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: aa640b12-f6f4-4a34-8aa6-0c8579ab9200 Correlation ID: c00b66cd-1cc2-4a63-9308-16178d383815 Timestamp: 2025-10-12 08:04:14Z

Whom i can contact to reactivate this account?

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Answer 1

Nathan Roberts (SN) 7,521 Volunteer Moderator

Hey there, Jan Bernat

Microsoft has a system that will mark your tenant as inactive if no one signs into it for more than 200 days. Once it is marked as inactive, you will have 20 days to contact support to re-activate your tenant.

If you are within the 20-day window, please contact support using the phone number for your region here: https://support.microsoft.com/topic/global-customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

If it is longer then 20 days, then the tenant and all of its resources are deleted permanently. Once this has happened, Microsoft cannot undo this. This is because it needs to follow Microsoft's data protection policies which can be found here: https://www.microsoft.com/trust-center/privacy/data-management#leave

If this has happened, please can you create a new tenant in Microsoft. You may need to use another Microsoft account to do this, then add your other Microsoft account to that tenant. For help creating a new tenant, please visit this article here: https://free.blessedness.top/en-us/entra/fundamentals/create-new-tenant

Hope this information helps,
Nathan

Jan Bernat 0 Reputation points

2025-10-12T11:13:01.4733333+00:00

Hello

Thank you. As my working account is company one and the one that is blocked is personal gmail account, i would like to avoid any connection between these two as its suggested for MS learning purposes - my company account can be disabled when i move etc. The first line in procedure to create a new tenant mentions its going to belong to my organization "you can create a new tenant for your organization. Your new tenant represents your organization"

I'm not worried about lost resources or such, I would like to have my personal account i use for Microsoft learn connected to azure as well and use it for consistency.
Nathan Roberts (SN) 7,521 Reputation points Volunteer Moderator

2025-10-12T11:26:13.33+00:00

Hey there, Jan Bernat

You can use your personal Microsoft account to create a new tenant. I have done this with my Microsoft account. To do this, please sign into the Azure portal with your Microsoft account and create a new tenant.

You may be able to create one via this link by choosing a subscription: https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account

Hope this helps,
Nathan

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Azure - Error code: AADSTS5000225, deleted personal account

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