how to turn off offline in outlook

Question

how to turn off offline in outlook

Polly Wang 0

Hi team,

My outlook email suddenly shows offline. I searched all resolutions, but I can not find offline button or setting in my account.

Can you help me to resolve this problem, please? Thanks.

1 answer

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Answer 1

AlexDN 5,540 Microsoft External Staff Moderator

Hi @Polly Wang
Thank you for posting your question in the Microsoft Q&A forum.

To better assistance, could you please confirm following information

Are you using New Outlook or Classic Outlook or web version?
What type of account is configured in Outlook?
Does this issue occur on all devices or just one?
When did the issue start? After an update, password change, or network change?
What do you see in the Outlook status bar?
Is this a corporate or personal account?

Could you please share the screenshot of the issue?

Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know. I’d be happy to help further!

Thank you for your cooperation. I'm looking forward for your reply.

AlexDN 5,540 Reputation points Microsoft External Staff Moderator

2025-10-14T07:03:37.0966667+00:00

Hi @Polly Wang
Is there any update from you? If yes, please feel free to let us know.
AlexDN 5,540 Reputation points Microsoft External Staff Moderator

2025-10-16T11:06:50.2333333+00:00

Dear @Polly Wang,
I hope this message finds you well.

This is my second follow-up to check whether your issue has been resolved. I truly want to ensure your experience is as smooth as possible. If your problem is still ongoing or if you have faced any new difficulties, please share more details about the current steps you are stuck on. I am here and happy to provide further help whenever you need it.

While waiting for your response, I will continue tracking other customer questions on the forum to ensure everyone receives timely support. If you have additional questions, please feel free to tag my name in your reply so I can assist you promptly and more personally.

Looking forward to hearing from you soon.

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how to turn off offline in outlook

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