sysprep windows 11 pro

Hello Noordee,

That Zune Music entry is the modern Media Player app. Sysprep can choke if a Store app is installed/updated for any user or still provisioned. Remove both the installed and provisioned copies, then run Sysprep.

Steps (elevated PowerShell):

# 1) Optional but recommended: prevent Store auto-updates during prep
reg add HKLM\SOFTWARE\Policies\Microsoft\WindowsStore /v AutoDownload /t REG_DWORD /d 2 /f

# 2) Remove the app for all users
Get-AppxPackage -AllUsers *ZuneMusic* | Remove-AppxPackage -AllUsers
Get-AppxPackage -AllUsers Microsoft.MediaPlayer* | Remove-AppxPackage -AllUsers

# 3) Remove it from the image so it doesn’t return for new users
Get-AppxProvisionedPackage -Online |
  Where-Object {$_.DisplayName -like "*ZuneMusic*" -or $_.DisplayName -like "Microsoft.MediaPlayer*"} |
  Remove-AppxProvisionedPackage -Online

DISM alternative (if PowerShell says it’s provisioned/immutable):

dism /online /Get-ProvisionedAppxPackages | findstr /I zune
dism /online /Remove-ProvisionedAppxPackage /PackageName:<name from command above>

Reboot (still offline if possible) and run:

C:\Windows\System32\Sysprep\Sysprep.exe /generalize /oobe /shutdown

If Sysprep still fails, post the exact Sysprep error line from C:\Windows\System32\Sysprep\Panther\setuperr.log and the output of:

Get-AppxPackage -AllUsers *ZuneMusic*,Microsoft.MediaPlayer* | Select Name, PackageFullName
Get-AppxProvisionedPackage -Online | Where DisplayName -match "Zune|MediaPlayer" | Select DisplayName, PackageName

so we can pinpoint the remaining package. I hope you find this helpful!
Regards,
Finn.