How do I cancel my 365 subscription and get a refund?

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How do I cancel my 365 subscription and get a refund?

Gregg McConnell 25

I want some help cancelling my subscription and getting a refund. I can't find anywhere within Microsoft that I have a subscription but my bank account just paid Microsoft $138. This customer service is a joke, can anyone here help me figure this out?

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Answer 1

John Jefferson Doyon 41,555 Independent Advisor

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with billing-related concerns.

If you haven’t already, I recommend checking your Microsoft account for recent purchases or subscriptions using the steps here:

"How to investigate a billing charge from Microsoft" https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If the charge still doesn’t look familiar, it may be linked to another Microsoft subscription in your household or even a family member’s account. In that case, you can contact Microsoft Support’s billing team directly through that page to review the charge with them and request a refund if needed.

Would you like me to provide you with the steps to contact Microsoft Support via live chat instead?

Click "Add comment" to let me know.

Regards,

John J.D.

Gregg McConnell 25 Reputation points

2025-10-10T17:44:47.6033333+00:00

Thanks for the response. If you could help clue me in on a way to start a Live Chat I would really appreciate it. Thanks
John Jefferson Doyon 41,555 Reputation points Independent Advisor

2025-10-10T18:00:30.2533333+00:00
To contact Microsoft support, please follow these steps.

Here is the link: https://support.microsoft.com/home/contact

Type this keyword and press Enter: Contact Support.

At the bottom, click "Sign in to contact support" and sign in with your Personal Microsoft account (Not work or school account), or click "Contact Support" if you're already signed in.

In Product and services, select "Windows".

In Category, select "Technical support."

Click "Chat with a support agent in your web browser".

If you ever find yourself stuck in a loop, please use the keywords "Contact Support" or "Live Chat" (without the quotes) and click "Contact Support" at the bottom.

I really hope this information is helpful!

Let me know if you have any further questions or concerns.

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How do I cancel my 365 subscription and get a refund?

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