I cannot access my password

Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. Try logging in using a different browser/device, use inprivate mode, clear your browser's cache. You can also try to reset your password. Wait 24 hours before trying again.

Please check this guide https://support.microsoft.com/account-billing/i-can-t-sign-in-to-my-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735 and use the "Sign in helper" Tool

If the tool wont work the only way to regain access it the account recovery form at https://account.live.com/acsr. The information you will give should match the information in the system so give as much detail as possible like old passwords, devices, purchase history, account usage, etc. You can submit up to 2 forms a day. After submission allow 24-72 hours for verification. Please check this guide on how to properly submit the form. https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If the form keeps failing please contact support directly at https://support.microsoft.com/contactus using a working email and choose Account / Security / Recovery then pick support agent or chat.

If your phone is connected to your Microsoft account, try resetting Microsoft account password. This can be much easier than trying to reset your email password. It seems the Microsoft account password is the same as your email password, so changing the Microsoft account password, will change your email password as well, and you’ll be able to get in