how do i cancel my subscrition and get a refund

Dear @phillip cohen

Thank you for posting your question in the Microsoft Q&A forum. I understand you've discovered a long-standing subscription you wish to cancel and request a refund for. 

The process and eligibility for a refund depend on your specific billing scenario. Please follow the steps below. 

Option 1: Check if you are the administrator:  

You can only change the recurring billing setting for an active subscription. If your subscription has already expired, you must reactivate it before you can turn recurring billing on or off. For more information, see Renew or cancel your Microsoft 365 for business subscription - Microsoft Support 

1. Go to the Microsoft 365 admin center.  
   • If you’re using the Simplified view, select Billing.  
   • If you’re using the Dashboard view, go to the Billing > Your products page.  
2. Select the subscription that you want to manage.  
3. On the subscription details page, select Edit recurring billing.  
4. In the Edit recurring billing pane, select On or Off, then select Save.  

Note: If your license is purchased on a recurring basis (e.g., monthly or annually), canceling the recurring billing will not immediately stop the charges. You will continue to be charged until the end of the current billing period that you’ve already paid for.  To assist you better, please provide the name of the license you wish to cancel (as shown in the example image above). I’ll help check the product’s expiration date and guide you through the next steps.  

If you’ve already canceled the refund request in the Admin Center but haven’t received the funds yet, we kindly recommend reaching out to our Billing Team for further assistance. 

They’ll be able to check the status and help resolve the issue as quickly as possible. 

• Please contact our billing support team by visiting the Get Help page here: Get support - Microsoft 365 admin | Microsoft Learn 
• When you speak with an agent, clearly state that you have just discovered the recurring charges and have cancelled the subscription, and you are requesting a refund for the recent payments. 

By cancelling first and then contacting support, you are taking the two necessary steps to resolve this. 

Option 2: If you are NOT the admin:  

Please contact the person in your organization who manages IT or software subscriptions (your Global or Billing Administrator). They have the necessary permissions to cancel the subscription from the admin center.  
For detailed steps, please see: Manage recurring billing in the Microsoft 365 admin center | Microsoft Learn   

If you encounter any issues during implementation, feel free to reply for further assistance.  

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

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First, determine what service "mnoekthly" refers to. Check your:

Bank/Credit card statements for the exact charge description

Email for any subscription confirmation or receipt emails

App Store (if iOS) or Google Play Store (if Android) subscriptions

Hi, I have purchased COPILOT PRO under recurring using my credit card for two months, But i have realized that its not meeting my expectations. As i saw we can request for a refund if we are not satisfied with the usage, requesting the same here. - Requesting a refund Expecting your reply at the earliest

I just received a renewal invoice and realized that I don’t need to renew since my husband already has an account to share with me. How do I request a cancellation and refund?

I have not used my EA account for over 2 years I did cancel and you are still taking the money. I received an email saying the subscription had been cancelled last month then a further one today stating it had been reinstated which I did not do I wish for a refund of the monies owed to me and cancel my account