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Receiving 504 on one of the application hosted in West2 region

Bharambe, Dhanashri 0 Reputation points
2025-10-08T20:51:47.35+00:00

I have an LMS application hosted in Azure West2 region. This application has front door, app gateway and then web server(apache).
I am not sure why I am getting 504 for this application. I have increasted the "original response timeout" on front door to 240sec.
any help would be greatly appreciated.

Azure Application Gateway
Azure Application Gateway
An Azure service that provides a platform-managed, scalable, and highly available application delivery controller as a service.
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  1. Thanmayi Godithi 1,790 Reputation points Microsoft External Staff Moderator
    2025-10-09T02:21:45.2666667+00:00

    Hi @Bharambe, Dhanashri,

    Thank you for reaching out on the Microsoft Q&A forum.

    I understand that even after increasing the original response timeout to 240 seconds, you are still experiencing a 504 error.

    We have received similar reports, and there was a recent issue at the front door level, which has now been mitigated.

    This matter has already been escalated to our backend team.

    This issue has now been mitigated. Could you please confirm if the issue persists.

    Kindly let us know if the above helps or you need further assistance on this issue.

    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

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