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“Reset this PC” Feature Not Working

TT Firm 100 Reputation points
2025-10-08T12:00:20.93+00:00

After the August 2025 updates, the “Reset this PC” option is broken on Windows 10 and 11 (22H2/23H2). Devices hang or crash during reset. We rely on this feature for device refreshes and redeployment

Windows for business | Windows Server | Devices and deployment | Configure application groups
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  1. Quinnie Quoc 5,835 Reputation points Independent Advisor
    2025-10-08T12:03:45.5633333+00:00

    Hi,

    This issue is currently under investigation, as we’ve received similar reports from other environments. In the meantime, we recommend using the Windows Installation Media Tool as a temporary workaround to perform clean reinstalls. Additionally, if you’re using Intune or Configuration Manager, deploying a custom recovery script may help bridge the gap until a fix is released.

    We’ll keep you updated as soon as more information becomes available. If you’d like help implementing alternative reset methods or reviewing logs from affected devices, we’re here to support you.

    If my answer is useful for you, please vote for it.

    Best regards,

    Quinnie Quoc.

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