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I am writing to inform you about an issue I am facing with my laptop’s audio system. The sound is not working at all — I cannot hear anything from the speakers or headphones. I have already tried checking the volume settings, restarting the laptop, and troubleshooting the sound device, but the problem still remains.It seems like there might be an issue with the audio driver or hardware. I would appreciate it if you could help me diagnose and fix this issue as soon as possible.
Thank you for your assistance.
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can not play sound
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(96, 70%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
Let's check some additional information to help resolve the issue:
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
Click View > Show Hidden devices
Expand Sound, Video, and Game Controllers.
Take a screenshot and share it here.
3.Are you using Windows 10 or 11?
I Can't access to device manager, it's not responding well. I have done everything but problem didn't resolve.
When did the issue start?
Download and install the audio driver from the link below, then restart your computer and check.
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
can't use sound in monitor
