Share via

Windows 11 device giving error when manula Sync attempted

Graham Duffy 40 Reputation points
2025-10-07T06:54:14.7133333+00:00

Error on Windows 11 system when Sync attemped via Sign-in options and Accounts

"Sync could not be initiated 0x82ac000b"

Ay ideas how to rectify ?

Device co-managed in Hybrid envirnoment - shows in Intune as compliant and enabled. Has Configuration client on it and that is fine. Shows in MECM as having polciy recently. Sjows in AD and AAD.

Initially Windows 11 update to 24H2 failed - resulting in the system being unable to boot to Windows - that was fixed by USB Boot using Windows Media Creation tool and Troubleshoot and cmd prompt and then a re-format of the system partition and then use commands bcdboot c:\windows /s Drive_letter_assigned_to_System Partition: / f all and bootrec /rebuildBCD. This enabled Windows 11 to then boot again, and user can logon to the domain from the client, but Sync then not working on the device. IN addition to the system partition repairafter Windows 11 failed update to 24H2 we also had to set some services from disbaled to automatic i.e. Workstation service, netlogon service , Device Management Wireless Application Protocol (WAP) Push message Routing Service and the Windows Push Notifications System Service, Windows biometric service. Was unable to start\change Task Scheduler service though.

Windows for business | Windows Client for IT Pros | Devices and deployment | Recovery key
0 comments
Answer accepted by question author
  1. Henry Mai 6,505 Reputation points Independent Advisor
    2025-10-07T09:14:49.7733333+00:00

    Dear Graham Duffy, I’m Henry and I’d like to share my thoughts on your problem.

    I see that you run some command-line to get that machine running again. After a repair like that, it's no wonder some services are out of whack. For the 0x82ac000b sync error seems certainly because the Task Scheduler service got knocked out. Intune is completely dependent on it, so if it's not running, nothing syncs. First we need to fix the Task Scheduler

    1. Run sfc /scannow from an admin command prompt to fix any corrupted files.
    2. Then, double-check the registry. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Schedule and make sure the Start value is set to 2 (for Automatic). If it's 4, it's disabled, and that's our culprit.
    3. Try to manually start it with net start schedule.

    If the service starts, try syncing again.User's image If the Task Scheduler is running but the sync still fails, it means the device's old Intune registration is corrupted. My recommended solution is to completely wipe the stale registration and force the device to re-enroll from scratch.

    For the detailed, step-by-step instructions on how to do this safely, you can follow this document

    Manually re-enroll a Hybrid Azure AD Join Windows 10 / Windows 11 device to Microsoft Intune.

    After this final reboot, try the manual sync again. Hope one of these works for you.

    0 comments

0 additional answers

Sort by: Most helpful
Most helpful Newest Oldest

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.