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Account recovery request rejected — need manual review (******@gmail.com)

writer milton 0 Reputation points
2025-10-06T03:30:06.05+00:00

Hello Microsoft Support Team,

My Microsoft account (******@gmail.com) has been locked, and my recovery form was recently rejected.

I am the genuine owner of this account and use it for my OneDrive files and writing projects.

The issue started when I tried to sign in, and I received the message "Your account has been locked due to activity that violates the Microsoft Services Agreement."

I already submitted the recovery form (ACSR), but the verification failed because the phone verification method is not working in my region (Bangladesh).

Now I need a manual review of my case by a support agent.

Here are my details:

  • Locked account: ******@gmail.com
  • Country: Bangladesh
  • Case date : October 6, 2025
  • Contact email: ******@outlook.com

Please escalate this request to the account recovery team and help me unlock my account.

Thank you for your time and assistance.

Sincerely,

**Milton **

Writer & Academic, Dhaka.

Microsoft Edge | Other | Windows 10
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  1. Eyjey116 2,740 Reputation points Independent Advisor
    2025-10-06T04:33:49.13+00:00

    Hi! My name is Aj and Im an Independent Advisor here to help! Im sorry to hear about your account. I would suggest to wait for 24hours to try again, try logging in using a different browser/device, use inprivate mode, clear your browser's cache, reset your password.

    Please check this guide https://support.microsoft.com/en-us/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 and use the "Sign in helper" Tool

    I understand that you already submitted the form but in order to regain access you will have to pass the recover form so please submit another one at https://account.live.com/acsr and this time give as much detail as possible like old passwords, devices, purchase history, account usage, etc. Use stronger information. You can submit up to 2 forms a day. After submission allow 24-72 hours for verification. Please check this guide on how to properly submit the form. https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    You can also directly contact support and explain your situation using a working email https://support.microsoft.com/contactus and choose Microsoft account & billing as the product then choose request a chat or a call back.

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