Hi ,
I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.
May I ask where exactly you face this error message? Are you trying to log in to Outlook? What Outlook version are you using? Can you access Outlook in a browser?
what does this error code mean?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(48, 41%, 14%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJO%3C/text%3E%3C/svg%3E)
John Otten
0
Reputation points
Error code: 80041002
[Moderator's note: Personal information removed]
Outlook | Web | Outlook.com | Contacts
3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 7.000000000000001%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDB%3C/text%3E%3C/svg%3E)
DYARI BARHAM 29,066 Reputation points Independent Advisor2025-10-05T09:23:41.9233333+00:00 -
John Otten 0 Reputation points
2025-10-05T09:57:43.6433333+00:00 Hello Dyari,
I am able to log on to my Outlook email account ok but when I try to access my Outlook address book, this error code prevents me going any further.
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John Otten 0 Reputation points
2025-10-05T09:41:26.0433333+00:00 Hello Dyari,
I am able to log on to my Outlook email account ok but when I try to access my Outlook address book, this error code prevents me going any further.
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DYARI BARHAM 29,066 Reputation points Independent Advisor
2025-10-06T05:20:45.9366667+00:00 Thanks for updating me.
Kindly, press Windows + R to open Run > Type outlook.exe /safe, and hit enter.
Check if you can access the address book. If it works, an add-in may be causing the issue.