Unable to Access Microsoft 365 Admin Center Due to 2FA

Question

Unable to Access Microsoft 365 Admin Center Due to 2FA

chandan kumar 25

Hello Microsoft Support Team,

I am unable to log in to my Microsoft 365 Admin Center because I no longer have access to my 2FA codes. I recently removed the Authenticator app from my phone, and it was not backed up, so I cannot receive the verification codes.

As a result, I cannot access any Microsoft services, including OneDrive and other apps. Additionally, I am unable to raise a support ticket through the Admin Center due to this issue.

Could you please guide me on the steps to regain access to my account? Any direct support email or alternative verification method would be greatly appreciated.

Thank you for your assistance.

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Answer 1

Austin-H 5,780 Microsoft External Staff Moderator

Hi @chandan kumar
Thank you for posting question to Microsoft Q&A Forum.

According to this issue, may I know if there are other Global Administrators in your organization? If so, they could follow this article to reset MFA for you: https://free.blessedness.top/en-us/entra/identity/authentication/howto-mfa-userdevicesettings#manage-user-authentication-options

However, if you are the only Global Administrator - then you will need to follow either these steps:

1.Call to Microsoft Support team - please look for phone number matching with your country: Customer service support phone

2.If method 1 is not working, please follow this link to create a trial tenant: https://www.microsoft.com/en-us/microsoft-365/business/microsoft-365-business-basic?msockid=3eb6980b5c6860e63a588d0c5d1761d6 - after that you will be able to access to Microsoft 365 Admin Center to raise the ticket - please mention that you are raising ticket on behalf of the affected tenant that you do not have access to. The support team will help you to create ticket on the affected tenant then later on the Microsoft Data Protection team will assist you.

Please note that this process will take more time than usual (7-14 working days) for your account to get access again as DataProtection is always overwhelmed with the number of tickets. As I am forum moderator, I do not have access to Microsoft internal system to assist or push this process to be quicker.

I hope my information is helpful. Please give me any updates once you get this resolved.

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Austin-H 5,780 Reputation points Microsoft External Staff Moderator

2025-10-07T01:04:10.01+00:00

Hi @chandan kumar
I have not heard any updates from you for a while.

Please let me know if you called to Microsoft Support Team and get the ticket for DataProtection team.
chandan kumar 25 Reputation points

2025-10-07T01:31:11.09+00:00

Hey @Austin-H , sorry for not updating earlier.
I created a new trial account based on your suggestion and successfully raised a ticket for my affected account. The issue has now been escalated to the Microsoft Internal Team for detailed assistance. I’m hoping it’ll be resolved in the next couple of days.
Austin-H 5,780 Reputation points Microsoft External Staff Moderator

2025-10-07T01:36:42.1566667+00:00

Hi @chandan kumar
Thank you for your very quick answer.

Once the Microsoft Support Team created the ticket for your affected tenant, please be patient waiting for this as this team is always overwhelmed. Once they get to your ticket, please prepare necessary information to prove that you are the Global Administrator of the organization and you will soon get access to your account.

Please leave me an update for the upcoming days once this is done. I truly hope that you will get this resolved as soon as possible.

If you see my initial response partially helpful for your issue, please consider marking this as accepted answer - many users having the same issue would find this as a reference to what they should be doing if they encounter the same issue.
chandan kumar 25 Reputation points

2025-10-20T10:24:18.92+00:00

Hi @Austin-H
I tried contacting support through email, but I haven’t received any reply. My ticket has been closed now because it wasn’t linked to my actual account as I raised the issue on behalf of another account. I also tried calling the support number for my country, but it’s not reachable.

Since, I’ve made a new tenant/account, and I’m worried I’ll be charged soon since the free tier will be expired then, if this issue isn’t fixed. Can you please help me or guide me on what to do next ?

Thanks
Austin-H 5,780 Reputation points Microsoft External Staff Moderator

2025-10-21T03:29:39.0633333+00:00

Hello @chandan kumar
Thank you for getting back to me after 2 weeks of observation.

Regarding on this discontinuation from Support Team, my suggestion is that you should stop the current trial first to avoid being charged, then please check if you could get the same trial from other products (to make you eligible to creating the account) such as Microsoft 365 Business Standard, Premium, etc..)
Then in Microsoft 365 Admin Center, you could click on Support at the bottom.

Check if the ticket could be re-opened again - or in the worst scenario, create a new ticket asking the agent to directly call you to help with ticket creation on behalf of affected tenant. The approach here is to be called from Microsoft Support Team first - as the phone service number might not work in some scenarios. Once the agent calls you, you should be able to ask them to assist you with ticket creation on behalf of affected tenant.

I hope this helps - please let me now if you have any new updates.

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Unable to Access Microsoft 365 Admin Center Due to 2FA

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