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my new pc could not open or mount Disc Image File (.img) files with built in explorer

Help Seeker 20 Reputation points
2025-10-04T12:18:14.3533333+00:00

my new pc could not open or mount Disc Image File (.img) files with built in explorer that cause the explorer to get busy and crush but, the pc opens the file using other programs like 7z, fyi the pc is new fresh from the box,

System Manufacturer: Acer

System Model: TravelMate P414RN-53-TCO

Processor: 13th Gen Intel(R) Core(TM) i7-1355U, 1700 Mhz, 10 Core(s), 12 Logical Processor(s)

solution please?

Windows for business | Windows Client for IT Pros | User experience | Accessibility
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  1. Domic Vo 8,770 Reputation points Independent Advisor
    2025-10-04T13:07:06.8566667+00:00

    Dear Help Seeker,

    Windows File Explorer is designed to natively mount .iso files, but support for .img files can vary depending on how the image was created and its internal structure. Some .img files may not be recognized as mountable disk images by Explorer, which can cause it to hang or crash.

    Here are Recommended steps:

    1. Check the file type association Right-click the .img file > Open with > Choose Windows Explorer If Explorer isn’t listed, it may not support that specific .img format.
    2. Try renaming the file extension In some cases, changing .img to .iso allows Explorer to mount it properly. Right-click the file > Rename > Change .img to .iso Then double-click to mount.
    3. Use a third-party tool for mounting Since 7-Zip works, you can continue using it to extract contents. Alternatively, tools like WinCDEmu or Virtual CloneDrive can mount .img files reliably.
    4. Check for Windows updates Go to Settings > Windows Update and ensure your system is fully up to date. Updates may include fixes for file handling and Explorer stability.
    5. Run system file check Open Command Prompt as administrator and run:
      • Code 
             sfc /scannow
        This will scan for and repair any system file issues that could be affecting Explorer.

    If this guidance proves helpful, feel free to click “Accept Answer” so we know we’re heading in the right direction 😊. And of course, I’m here if you need further clarification or support.

    T&B,

    Domic Vo

    1 person found this answer helpful.

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