Whiteboard of TeamRooms

Question

Whiteboard of TeamRooms

Shinichi Kurotaki 0

Hi
I'm using a DTEN D7X Android 55" device for TeamRooms Pro.
It has TR certification as TR equipment.

When tap Whiteboard icon, D7X starts Whiteboard.
However, there is no toolbar such as PEN, and I can't draw on Whiteboard at all.
During TeamsRooms meeting, Whiteboard is displayed on D7X when Whiteboard is started by
attendee's PC.
There is no toolbar, and I can't draw any lines from D7X side.

How can I use PEN for Whiteboard of TR?

Kurotaki

4 answers

Your answer

Answer 1

Dear @Shinichi Kurotaki

Thank you for posting your questions on the Microsoft Q&A forum regarding the issue with the Microsoft Whiteboard toolbar not appearing on your DTEN D7X55-Android device in TeamRooms Pro.

Based on your description, this behavior may be related to device compatibility, configuration, or software version.

To help me narrow down the cause, could you please provide the following details?

Are there any error messages shown when you try to use the whiteboard?
What specific steps do you follow to initiate the whiteboard?
Is this problem happening on multiple meetings or just a particular one?
Have you tried using another Teams device, if available, to see if the issue persists?

In the meantime, please try the following official troubleshooting steps which usually resolve issues with basic issues:

Ensure Device Compatibility and Touch Configuration
- Confirm that your DTEN D7X55 is a certified touch-enabled device for Microsoft Teams Rooms on Android.
- Interactive whiteboarding requires a touch-enabled Front of Room display. If the display is not touch-capable or not properly configured, the toolbar may not appear. Whiteboard on Teams Rooms - Microsoft Teams | Microsoft Learn
Enable Whiteboard for Teams Rooms Devices
- Reason for the missing toolbar on certified devices like yours is that the Microsoft Whiteboard service is not enabled for this type of device at the organizational level.
- Sign in to the Microsoft 365 admin center with administrator credentials
- Navigate to Settings > Org settings > Services tab.
- Click on Whiteboard.
- In the Whiteboard settings pane that opens, ensure that the option "Turn on Whiteboard for your entire organization" is checked.
- Most importantly, ensure the option "Turn on Whiteboard on Surface Hubs and Teams Room devices" is also checked. This is the specific setting that controls the functionality on your DTEN device.
- Click Save.
Note: It may take up to 24 hours for this change to fully propagate across all services. After some time, please restart your DTEN device and check if the toolbar now appears. For official documentation and further details, your administrator can refer to this Microsoft Learn article: Manage access to Microsoft Whiteboard for your organization - Microsoft Whiteboard | Microsoft Learn
Check Display and Connection Health
- Inspect HDMI/USB-C cables and ensure the display input source matches the Teams Rooms output.
- If the display status is “Unhealthy,” follow guidance in this The Front of Room status of a Teams Rooms device is Unhealthy - Microsoft Teams | Microsoft Learn

Note:

Whiteboard collaboration between two Teams Rooms devices is not supported. At least one participant must join from a personal device for full collaboration features. Whiteboard on Teams Rooms - Microsoft Teams | Microsoft Learn
If the issue is related to OneDrive access or whiteboard saving, ensure the resource account is properly licensed and has access to OneDrive for Business.

I truly hope you understand that the initial steps I suggested may not have completely resolved the issue, as there might still be underlying causes, we haven't uncovered yet. Please know that I’m here with you every step of the way, ready to work together and do everything I can to help troubleshoot and find the best solution. We sincerely appreciate your patience and are here to support you further if needed.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Shinichi Kurotaki 0 Reputation points

2025-10-04T08:12:43.2633333+00:00

Thank you for your immediate and detailed information.

To help me narrow down the cause, could you please provide the following details?

Are there any error messages shown when you try to use the whiteboard?

There is no error message for Whiteboard.

What specific steps do you follow to initiate the whiteboard?

From TR desktop: Tap Whiteboard
During TR meeting: Tap and select Collaborate Mode (MS Whiteboard)

Is this problem happening on multiple meetings or just a particular one?

Always fail in this situation when start Whiteboard.
During TR meeting, and not in a meeting, the situation is the same.

Have you tried using another Teams device, if available, to see if the issue persists?

I don't have another device.
When starting Whiteboard from meeting attendee's PC,
D7X-A shows his Whiteboard, but no toolbar.

In the meantime, please try the following official troubleshooting steps which usually resolve issues with basic issues:

Ensure Device Compatibility and Touch Configuration

Confirm that your DTEN D7X55 is a certified touch-enabled device for Microsoft Teams Rooms on Android.

Yes. D7X-Android is TR-certified device.

Interactive whiteboarding requires a touch-enabled Front of Room display. If the display is not touch-capable or not properly configured, the toolbar may not appear.

Another touch operation is no problem with this device.
The problem happens only for the Whiteboard.
Sophie N 5,150 Reputation points Microsoft External Staff Moderator

2025-10-07T01:42:33.7833333+00:00

Dear @Shinichi Kurotaki

Thanks for your kind reply. I truly understand how frustrating it must be when the Whiteboard toolbar doesn’t appear on your DTEN D7X Android device, especially when everything else seems to be working fine. Since this device is Teams Rooms-certified and no error code is shown, the issue may be caused by deeper system-level factors that aren’t immediately visible.

As part of the Community Support team, I genuinely want to help, but due to limitations in access and diagnostic tools, I’m unable to investigate this issue further from my side. I sincerely appreciate you're understanding.

To ensure you receive the most effective support, I recommend raising a support request through Microsoft Teams Rooms Pro Management. The dedicated support team there is equipped to: Collect device log, perform deeper diagnostics, investigate system-level causes, provide tailored solutions

You can submit a support request here: Get support for Microsoft Teams Rooms Pro Management – Microsoft Teams | Microsoft Learn

I’m truly sorry for the inconvenience and appreciate your patience. Please don’t hesitate to reach out again if you need further guidance. I’m here to support you.
Sophie N 5,150 Reputation points Microsoft External Staff Moderator

2025-10-07T23:31:08.5666667+00:00

Dear @Shinichi Kurotaki

I hope you’re doing well. I just wanted to check in and see how things are going with the steps I shared earlier. If you ran into any difficulties at any point or if something is unclear, please don’t hesitate to let me know. I completely understand that these processes can sometimes be tricky, and I’m here to make it as easy as possible for you.

Feel free to share any details or questions you might have, I’m ready to listen and assist you further.

Answer 2

Shinichi Kurotaki 0

Thank you.

I have one fundamental question.

To use Whiteboard,
Is it mandatory to have a license for OneDrive for Business?

Answer 3

Dear @Shinichi Kurotaki

Thank you for your question about Microsoft Whiteboard.

To use Microsoft Whiteboard and have your whiteboards automatically save and sync across your devices, a OneDrive for Business license is required. This is because Whiteboard uses OneDrive for Business as its default storage location.

However, it is important to clarify:

Yes, a license is required for saving boards. The OneDrive for Business service that provides this storage is included with all Microsoft 365 commercial licenses (such as Microsoft 365 Business Standard, Microsoft 365 E3, E5, etc.) and Microsoft 365 consumer licenses.
It is not a separate purchase. If you have a Microsoft 365/Office 365 subscription that includes OneDrive, you already have the necessary license.

For official confirmation, you can refer to this Microsoft documentation: Manage data for Microsoft Whiteboard - Microsoft Whiteboard | Microsoft Learn

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In summary, if you have an active Microsoft 365 subscription, you should already have the required OneDrive for Business license to use Whiteboard fully.

I hope this clarifies the requirement for you. Please let us know if you have any other questions.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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Answer 4

Shinichi Kurotaki 0

Hi Sophie,

Thank you.
I understand that OneDrive for Business is mandatory to save Whiteboard.

Do you think this is why the toolbar (i.e. for PEN) doesn't show up for Whiteboard?

Sophie N 5,150 Reputation points Microsoft External Staff Moderator

2025-10-10T00:20:05.86+00:00
Dear @Shinichi Kurotaki

Thank you for reaching out regarding the missing Pen toolbar in Microsoft Whiteboard. This issue usually occurs due to one of the following reasons:

Possible causes and solutions

Inking Mode Not Activated

The Pen toolbar only appears when you switch to inking mode.

Click the Pen icon on the left menu or press Alt + W to enable inking.

Official guide: Draw and Ink in Whiteboard - Microsoft Support

Device or App Compatibility

Ensure you are using the latest version of the Microsoft Whiteboard app or the web version.

Update via Microsoft Store or check Getting started with Microsoft Whiteboard - Microsoft Support

Touch/Active Pen Settings

If using a Surface Pen or stylus, confirm it is paired and active.

Check Settings > Pen & Windows Ink on Windows 11.

We appreciate your effort to make collaboration seamless and are here to help further if needed.
Shinichi Kurotaki 0 Reputation points

2025-10-10T01:20:39.7833333+00:00

Hi Sophie,
Thank you for your help.

But it seems your solutions are for Windows PC.

MY case is using TR on D7X55 Android.
There are no PEN icon, and toolbar.

I get just "white" screen.
Sophie N 5,150 Reputation points Microsoft External Staff Moderator

2025-10-10T02:38:29.31+00:00
Dear @Shinichi Kurotaki

Thank for your kind reply. We’ve investigated the issue and found that this behavior may be caused by one or more of the following:

Whiteboard App Permissions: If the Whiteboard app is disabled via Teams Admin Center policies, the toolbar and PEN icon may not appear.

Device Compatibility: Certain Android-based Teams Rooms devices, including TR D7X55, may experience issues with Whiteboard launching or displaying correctly.

Screen Configuration: On setups with extended screens, Whiteboard may open on a non-touch screen, making the toolbar inaccessible.

As a temporary workaround, you can access Whiteboard via browser at https://whiteboard.microsoft.com.

We hope this helps resolve the issue. If you need further assistance or would like us to coordinate with your IT team, feel free to let us know.
Sophie N 5,150 Reputation points Microsoft External Staff Moderator

2025-10-13T03:37:52.6566667+00:00

Dear @Shinichi Kurotaki

I hope you’re doing well. I just wanted to check in and see how things are going with the steps I shared earlier. If you ran into any difficulties at any point or if something is unclear, please don’t hesitate to let me know. I completely understand that these processes can sometimes be tricky, and I’m here to make it as easy as possible for you.

Feel free to share any details or questions you might have, I’m ready to listen and assist you further.
Shinichi Kurotaki 0 Reputation points

2025-10-13T03:58:37.6233333+00:00

Hi Sophie-san,

Whiteboard App Permissions: Let me check again, thank you. Device Compatibility: Even TR App ver is not the latest, but Sep. release. But I think it should be work. Screen Configuration: There is only one screen (D7X55), and not use extended mode.

Anyway, I appreciate yoru help.
Sophie N 5,150 Reputation points Microsoft External Staff Moderator

2025-10-13T04:30:22.0833333+00:00

Dear @Shinichi Kurotaki

Thank you for your update and for checking the Whiteboard App permissions again. I understand that the TR App version isn’t the latest, but since it’s from the September release, it should still be compatible. Also, thanks for confirming the screen configuration, having just one screen and not using extended mode helps clarify things.

I really appreciate your time and effort in reviewing these details. If any of the information I provided earlier proves helpful, please feel free to mark the answer as accepted so others in the community facing similar issues can find it more easily.

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Whiteboard of TeamRooms

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