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Need product id as I got a new computer and the ID won't work

Charlie's Daughter 0 Reputation points
2025-10-03T20:16:15.9233333+00:00

Bought a new computer; tried to re-install

Office Professional Plus but it won't take my Product

ID

Microsoft 365 and Office | Install, redeem, activate | Other | Other
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  1. Palcouk 2,881 Reputation points
    2025-10-04T07:03:26.6166667+00:00

    If a current supported Office version its associated with an MS Account used/created when first activated/installed and you re-install via that MS Account, depending on licence you may need to de-activate the prior install first.

    As for Pro Plus depends on version and exact licence type

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  2. Manoel Barros 15,260 Reputation points Independent Advisor
    2025-10-04T19:47:47.35+00:00

    Hello!

    If your license only supports one device at a time, you must first remove your Office license from the old computer.

    If it's linked to your Microsoft account, go to your account > Devices > Remove the old computer. This might help:

    https://account.microsoft.com/devices

    Other details I need:

    • Did your license come in a box or with an activation code? Or on a DVD?
    • What error appears when trying to enter the key?
    • Is your Microsoft email linked to Windows and Office?
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