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Excel App Shows Error 606/614 After Intune Deployment via ABM Integration

NWH 0 Reputation points
2025-10-03T06:34:56.8633333+00:00

Hello,

After completing the integration between Apple Business Manager (ABM) and Microsoft Intune, we deployed the Excel app to iPads using Intune.

When launching Excel, the following behavior occurs:

A login screen appears showing the user's UPN.

After entering the password, one of the following messages is displayed:

"Your organization has removed the data associated with this app (606).

To continue, this app needs to be restarted. To reconnect to your organization, sign in with your work account."

or

"Your organization is in the process of removing the data associated with this app (614).

To continue, this app needs to be restarted. To reconnect to your organization, sign in with your work account."

After this, the app wipes the data and shows:

"Checking the requirements for accessing organizational data in this app."

This behavior repeats even after restarting the app and signing in again.

Has anyone experienced and resolved this issue? Any guidance would be greatly appreciated.

Thank you in advance.

Microsoft Security | Intune | Application management
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  1. Prathista Ilango 515 Reputation points Microsoft Employee
    2025-10-07T11:20:04.71+00:00

    Hello NWH,

    There was a known issue reported for a similar scenario with MAM and Conditional Launch. Please check if this matches your scenario and apply the fix/workaround mentioned in the below article:

    https://techcommunity.microsoft.com/blog/intunecustomersuccess/resolved---support-tip-occasionally-occurring-with-ios-mam-and-office-apps/2617909

    Also, refer to: https://free.blessedness.top/en-us/troubleshoot/mem/intune/known-issues#users-are-signed-out-of-managed-ios-office-apps

    If you found the information above helpful, please Click Yes. This will assist others in the community who encounter a similar issue, enabling them to quickly find the solution and benefit from the guidance provided.

  2. NWH 0 Reputation points
    2025-10-21T06:07:50.5066667+00:00

    ◆Response from Microsoft Intune Support (Cause)

    ●When attempting to sign in to Microsoft 365 from Android or iOS mobile devices using an account registered as a Device Enrollment Manager (DEM) in Intune, this error may occur.

　(This is considered a correct error because DEM accounts are not intended for Microsoft 365 usage.)

●There is a known bug where accounts that encounter this error may become unable to sign in to Microsoft 365 from Android or iOS devices.

    ◆Workaround

    ●Removing the account from the Device Enrollment Manager (DEM) in Intune may resolve the issue in some cases, but not always.

　(In my case, it did not resolve the issue.)

●If the issue is not resolved, the only solution is to create a new account and migrate the data. Otherwise, access to data from Android or iOS mobile devices will not be possible.
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