Where can I find my certificate / badge after passing a Microsoft Advertising exam?

Hello Margreet,

Thank you for using our Microsoft Advertising Learn Q&A Platform! 

I understand that you still haven't received your badge even though you had passed the Retail exam recently. To make sure you are not experiencing any technical difficulties, please feel free to share the requested details with me by responding to the private message I sent you. For now, I hope the below response could suffice.

The Microsoft Advertising Learning Lab gives clients the opportunity to access learning resources for Microsoft Advertising products. The program offers free training content to help advertisers gain valuable Microsoft Advertising knowledge. Advertisers can build Microsoft Advertising expertise by selecting the Courses/Learning Paths/Certifications/Resources, available in the 'Catalog' section. There is no fee or registration requirement to access the training materials. Learning Lab provides certifications in four different subject areas within Microsoft Advertising:

1. Search
2. Display & Video
3. Retail Media
4. Retail Advertising

Earn all four certifications and automatically receive our highest-level Microsoft Advertising Certified Expert badge, which proves your expertise across our Microsoft Advertising solutions. You need to complete all four if you wish to obtain your Microsoft Advertising Certified Expert status. Advertisers who pass the exam benefit from:

• The opportunity to increase their industry recognition.
• Use of the four new Credly badges for Search, Display & Video, Retail Media and Retail Advertising, and Microsoft Advertising Certified Expert.
• A shareable and digitally verifiable badge for each certification earned.
• There are three additional badges available as well: Digital Advertising Fundamentals Learning Path, Generative AI and Automation Advertising Learning Path, Programmatic Advertising Learning Path.

In Microsoft Advertiser Learning Lab, advertisers can create a Learning Profile. You should use your personal email and have it associated to the company you work for. You can then log into your My Learning section to see your courses, Learning Paths, Resources, Certifications (badges), and Microsoft Certified Expert Certification status.

Advertisers are encouraged to take the 'Certification Preparation' courses each learning path for Search Advertising, Display & Video, and Retail Media and Retail Advertising to prepare for each exam. They are also encouraged to explore the Learning Paths to access more training content. While the preparation courses are not mandatory, we recommend reviewing the material before moving on to the exams.

Our support teams are happy to discuss your account in more detail via phone, chat or email to provide review assistance, please see our support page to reach out! 

I hope the information provided here will at least partly answer your question.  If you have any additional questions please do not hesitate to reach out to our support. I have also sent you a private message asking for further details. You are more than welcome to respond to me to that I can investigate the matter for further details.

Kind regards, 

Vahid| Microsoft Advertising Support Specialist | 800-518-5689