Production MySQL Server not starting

Question

Production MySQL Server not starting

Ícaro Sousa 20

Hi,

My MySQL Server on Azure has not been starting since 4:00 AM (Sep 30). I have been trying to start the service repeatedly via script and also through the portal, but all attempts fail with Start MySQL Server - Failed (see attached image).

This is my production database, and it has been unavailable for several hours, directly impacting my application.

Actions taken so far:

Multiple manual and script-based restart attempts (unsuccessful).

Request: I urgently need support to restore the availability of the MySQL server. Please check if there is any service or regional instability, or if my instance requires configuration adjustments.

Urgency: Critical (production outage).

User's image

Abhisek Mishra 845 Reputation points Microsoft External Staff Moderator

2025-10-01T06:12:32.6433333+00:00

Hi @Ícaro Sousa,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

It sounds like you're experiencing a critical issue with your production MySQL server on Azure not starting, which is understandably stressful.

We will review this at utmost priority and get back to you.

Thank you for your patience.
VRISHABHANATH PATIL 1,295 Reputation points Microsoft External Staff Moderator

2025-10-01T10:07:02.31+00:00

Hi @Ícaro Sousa,

In addition to above probing question, we requested few additional details in Private message section, so please provide them too.

Thanks,
Vrishabh

1 answer

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Abhisek Mishra 845 Reputation points Microsoft External Staff Moderator

2025-10-01T06:12:32.6433333+00:00

Hi @Ícaro Sousa,

Welcome to the Microsoft Q&A and thank you for posting your questions here.

It sounds like you're experiencing a critical issue with your production MySQL server on Azure not starting, which is understandably stressful.

We will review this at utmost priority and get back to you.

Thank you for your patience.
VRISHABHANATH PATIL 1,295 Reputation points Microsoft External Staff Moderator

2025-10-01T10:07:02.31+00:00

Hi @Ícaro Sousa,

In addition to above probing question, we requested few additional details in Private message section, so please provide them too.

Thanks,
Vrishabh

Answer 1

Hi @Ícaro Sousa,

To proceed with further investigation, we kindly request you to provide the necessary details by responding to the probing questions below-

Configuration & Environment

Were there any recent changes made to the MySQL server configuration, such as parameter updates, firewall rules, or virtual network settings prior to the outage?
Is the MySQL server part of a high availability or replication setup? If yes, are other nodes experiencing similar issues?

Resource & Quota Checks

Can you confirm whether the resource group, storage account, or compute quota limits have been exceeded or modified recently?
Is the underlying disk attached to the MySQL server healthy and accessible?

Monitoring & Logs

Have you checked the Azure Activity Log or MySQL error logs for any events around 4:00 AM on Sep 30?
Is diagnostic logging enabled for the server, and if so, can you provide recent entries?

Service Health

Have you reviewed the Azure Service Health dashboard for any regional outages or incidents affecting MySQL services in your region?

Security & Access

Were there any recent changes to IAM roles, access policies, or credentials that might affect server startup permissions?

We appreciate your patience and cooperation in this matter.

Thanks,
Vrishabh

Pratyush Vashistha 4,255 Reputation points Microsoft External Staff Moderator

2025-10-15T11:31:08.75+00:00

Hello Ícaro Sousa, As I already mentioned in private messages. Got the response from incident team, your issue should have been resolved by now. Could you please confirm that the issue is resolved at your end?

Thanks

Pratyush

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Production MySQL Server not starting

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