Hi, thank you for reaching out to the Microsoft Q&A forum. I’m happy to help.
Could you explain the issue in detail? Are you using Windows 10 or 11?
Windows reinstall?
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Ken Holt
20
Reputation points
Troubleshooting problems.
I was told I needed a windows reinstall per microsoft
Windows for home | Other | Install and upgrade
2 answers
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Estrella721 25,090 Reputation points Independent Advisor2025-10-01T00:57:25.66+00:00 -
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Estrella721 25,090 Reputation points Independent Advisor
2025-10-01T20:37:14.77+00:00 Thank you for your reply. To answer your question, yes, there’s a method to do that without losing your files. Before that, may I know what steps you have taken with Microsoft so far to fix the issue?
Click the Start menu > Settings > System > Recovery.
Please share a screenshot of that window.
Do not include any personal information.
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Kapil Arya 35,896 Reputation points Volunteer Moderator2025-10-01T08:35:27.3066667+00:00 Pls let us know issue you're facing, we can help. Reinstall is usually the last option.
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Ken Holt 20 Reputation points
2025-10-01T13:40:05.7233333+00:00 Several programs fail to open or reload after reinstalling giving me .exe errors. Is it possible to reinstall Windows 11 Pro without deleting my programs/files?
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