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how to default keyboard settings

Goodman Shingwanyama 0 Reputation points
2025-09-29T09:52:11.56+00:00

My keypad on my right hand numbers are not working, they only work on up/down/right/left arow. this stared after i mistaken done settings on keyboard setting. but when i press Ctrl and Alt as the same time. it works. but when i switch the laptop off and on it back the problem come back. please help i do i permanently fix this problem?

Windows for business | Windows Client for IT Pros | Devices and deployment | System management components
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  1. Quinnie Quoc 5,835 Reputation points Independent Advisor
    2025-09-29T10:23:18.78+00:00

    Hi,

    Based on your description, it sounds like the Num Lock function may be disabled, causing the right-hand keypad to behave like arrow keys. Pressing Ctrl + Alt might temporarily override this, but the setting resets after a restart. To resolve this permanently, please ensure Num Lock is enabled—usually by pressing the Num Lock key on your keyboard.

    Additionally, check your keyboard settings in Windows by going to Settings > Accessibility > Keyboard, and confirm that “Mouse Keys” is turned off, as this can also affect keypad behavior. If your device supports BIOS settings, enabling Num Lock at startup in the BIOS may help retain the setting after reboot.

    Let us know if the issue persists or if you need help accessing these settings.

    If my answer is useful for you, please give it a vote.

    Best regards,

    Quinnie Quoc,

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