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how can i recover my own ms office which some one else using

Althaf hussain 0 Reputation points
2025-09-28T07:48:11.3066667+00:00

i need help . i have buyed 4 Mss office 2019 in 2022 .. now i open box and try to put product key its shows"This product key was redeemed by *** on April 23, 2022 **(1254 days ago)****"
but how this posible. i just now today, opend the box and how come some one can use the key which i paid?

please i need help? how can i redeem my ms office**

Microsoft 365 and Office | Install, redeem, activate | Other | Other

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  1. Zoevi-V 1,660 Reputation points Microsoft External Staff Moderator
    2025-09-29T02:58:43.5166667+00:00

    Hi Althaf,

    Welcome to Microsoft Q&A platform.

    I’m really sorry you’re dealing with losing access to your brand-new product key.

    In case you bought the product from a third-party seller or online marketplace, it’s worth contacting them directly to report the issue and ask about a refund or replacement.

    Otherwise, you need to reach out to Microsoft Support immediately, make sure you have your purchasing proof of to help verify your ownership.

    You can contact them here: https://support.microsoft.com/contactus. They’re best equipped to investigate this issue and help you figure out what happened.

    Let me know if you need further assistance, I’m willing to help.

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