Can access Shein UK site but cannot display images. Any Icon to click on does NOT respond

Question

Can access Shein UK site but cannot display images. Any Icon to click on does NOT respond

glynis gray 0

Can access Shein UK site but cannot display images. Any Icon to click on does NOT respond .

I can access and interact with other sites eg TEMU etc. It is only Shein UK that has a problem.

This happened about 2 months ago. I can Access and interact with Shein EU , but that is no use as the products are in Euros and not sure if Shein will deliver these in UK as there is a UK site

I have contacted Shein to see if there has been any reports from UK customers using Microsoft Edge.

I have searched the internet for solutions and tried most, the only one I have not tried is downloading another browser, such as Firefox to see if the problem lies with the browser. I can access Shein on my phone (but too small for me) or my friends laptop (not microsoft edge or windows 11). Any one have this issue?

2 answers

Your answer

Answer 1

It seems that you are experiencing issues with displaying images and interacting with icons on the Shein UK site specifically when using Microsoft Edge. Since you mentioned that you can access and interact with other sites without any problems, the issue might be related to how the Shein UK site is rendered in your browser.

One potential workaround is to try accessing the Shein UK site using a different browser, such as Firefox, as you mentioned. This could help determine if the problem is specific to Microsoft Edge. Additionally, since you can access the site on your phone, it may also be worth checking if there are any browser settings or extensions in Edge that could be affecting the display of images.

If the issue persists, it might be beneficial to keep in touch with Shein's customer support for any updates or solutions they may provide, especially if other UK customers are experiencing similar problems.

References:

Answer 2

Jay Pham (WICLOUD CORPORATION) 1,840 Microsoft External Staff

Hi @glynis gray,

I understand how frustrating it is to face image display glitches and unresponsive icons on shein.co.uk—disrupting your shopping when other sites work fine. You're not alone; we've resolved similar Edge-on-Windows-11 issues for many. Based on your Microsoft Q&A thread, here are streamlined steps (test Shein after each). All from official Microsoft docs—let's get you browsing smoothly!

Here are some solutions you can try:

Check Site Image Permissions:

Open Edge > Go to shein.co.uk.
Settings and more (⋯) > Site permissions > Images > Show all.
Restart Edge.
Manage Cookies and Site Permissions in Microsoft Edge

Clear Cache, Cookies, and Browsing Data:

Settings and more > Settings > Privacy, search, and services > Clear browsing data.
All time > Check Browsing history, Cookies and other site data, Cached images and files > Clear now.
Restart Edge.
Clear Browsing Data in Microsoft Edge

Disable Extensions and Check Graphics Configuration:

Settings and more > Extensions > Manage extensions > Disable all (focus on ad-blockers).
Enter edge://flags/ > Search "Choose ANGLE graphics backend" > Set Default > Restart.
Manage Extensions in Microsoft Edge

Update and Reset Edge If Needed:

Settings > About Microsoft Edge > Install updates.
If needed: Settings > Reset settings > Restore to defaults (keeps bookmarks/passwords).
Update Microsoft Edge | Official Guide: Reset Microsoft Edge Settings

Report via Settings and more > Help and feedback > Send feedback. Thanks for your patience—we're dedicated to fixing this. Reply with updates!

Jay Pham (WICLOUD CORPORATION) 1,840 Reputation points Microsoft External Staff

2025-10-06T10:34:19.8933333+00:00

Hi @glynis gray,

Just wanted to check in since I haven’t heard from you in a while. I hope everything is going smoothly on your end. I understand you might be busy or your priorities may have shifted. If you have any questions or need assistance, feel free to reach out—I’m always here and happy to help. Wishing you the best with your work!
Jay Pham (WICLOUD CORPORATION) 1,840 Reputation points Microsoft External Staff

2025-10-13T03:38:05.3933333+00:00

Just checking in — I haven’t heard back from you for a while, I hope everything works out as you expected. I understand things can get busy or priorities may shift.

If you’re still experiencing the issue or need further support, feel free to jump back in at any time — I will always be here and happy to help.

Wishing you all the best with your work!
glynis gray 0 Reputation points

2025-10-20T11:56:39.2066667+00:00

Thank you for your help. I have tried most of them but not the (edge://flags/) as not sure about that one. I have an old laptop (not this one) which also has microsoft Edge as the browser and it has the same issue . I have more or less given up as my friend has a laptop with google search and I can use that. It is only the Shein Uk website (Shein EU is ok. I have also contacted Shein and to see if anyone else in Uk has the issue. They were looking into it BUT it is not a big issue in the long run. So I will just accept I can access the website but cannot use it. Thank you
Jay Pham (WICLOUD CORPORATION) 1,840 Reputation points Microsoft External Staff

2025-10-21T10:31:16.39+00:00
I'm glad you're hanging in there despite the frustration it's totally valid to call it a day when workarounds like your friend's Chrome setup do the trick. That said, if you're up for one last nudge to potentially speed up a fix , it'd be awesome if you could share some quick feedback directly with the Edge team. It's super straightforward using their built-in tools—no extra apps needed.

Here some solutions you can try:

Head back to the Shein UK site in Edge where the images are borked.

Hit Alt + Shift + I (or F12) to pop open the Developer Tools panel (it might look a bit techy, but you don't need to dive deep).

In the top bar, click the Console tab, then the little feedback icon (it looks like a chat bubble or thumbs-up—usually next to the settings gear).

Jot a quick note like: "Images and icons not loading on shein.co.uk in Edge (version [check via edge://version/]), but fine on shein.eu. Tried clearing cache/extensions/flags—still persists across devices." Snap a screenshot if it helps, and submit.

The Edge folks use this to prioritize bugs, especially site-specific ones like yours, and it could get resolved faster than waiting on Shein alone. No pressure if it's too much hassle, though—we're just grateful you've stuck with troubleshooting this far; your details have already helped narrow it down.

If you give it a go (or hear back from Shein), drop an update here? I'd love to know how it shakes out, or if anything else crops up.
glynis gray 0 Reputation points

2025-10-21T14:46:58.4166667+00:00

Thank you for your help. I have done as you suggested . Reported the problem to EDGE .

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Can access Shein UK site but cannot display images. Any Icon to click on does NOT respond

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