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How to fix the mousse jump when I m connected with my outlook email in teams and in the browser to

rh pole rh 0 Reputation points
2025-09-24T13:21:03.6233333+00:00

Subject: Cursor jumps only with my Microsoft account in Teams and Outlook

Message: Hello Microsoft Support,

I’m experiencing a very unusual issue with my Microsoft account.

The cursor jumps or moves on its own only when I’m using this specific account in Microsoft Teams and Outlook, both in desktop apps and in web browsers.

I’ve tested this in Safari, Chrome, and Edge — the issue occurs in all browsers.

Other Microsoft accounts on the same Mac work perfectly, with no cursor issues.

I’ve already:

Cleared browser caches

  Tested in private/incognito windows

  
     Tested in multiple browsers

     
        Signed out and back in

        
           Confirmed the Mac and trackpad work fine with other accounts
```This strongly suggests the problem is **specific to my Microsoft account profile**, possibly a corrupted cloud-side setting.

Could you please **reset or repair my account profile** so this issue can be resolved? I want to keep all my emails, Teams chats, and files intact.

Thank you very much for your help.

**[BITAR Oumaima]** **[*REMOVE PII*]**
Microsoft Teams | Microsoft Teams for business | Teams for Mac
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  1. Liora D 4,895 Reputation points Microsoft External Staff Moderator
    2025-09-24T15:14:31.5466667+00:00

    Hi @rh pole rh 

    Thank you for reaching out and for providing such a clear and detailed description of the issue, that’s incredibly helpful. 

    I understand you're experiencing unexpected cursor movement when using a specific Microsoft account in Teams and Outlook, across both desktop apps and browsers. Since you've already tested multiple browsers, cleared caches, used incognito mode, and confirmed that other accounts work fine on the same Mac, it does seem like the issue may be tied to your account profile or its cloud-based configuration. 

    As a moderator, I don’t have access to user accounts and cannot reset or repair your Microsoft profile directly. However, I’ll do my best to help you investigate further and guide you toward a resolution. 

    To better understand the issue, could you please clarify a few things: 

    • Does the cursor jump occur only when using the trackpad, or does it also happen with wired or wireless mice? 
    • Have you tried logging into this account on a different device (e.g., another Mac or a Windows PC)? If so, does the issue persist? 
    • Are you using any accessibility tools, browser extensions, or third-party apps that might interact with input devices? 
    • Is this account part of a managed organization (e.g., company or school), or is it a personal Microsoft account? 

    These details will help us narrow down whether the issue is device-specific, account-specific, or possibly related to synced settings or policies. 

    Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

    Feel free to reply below with any updates or questions, I’m here to support you and truly want to help you get this resolved. 

     

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