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The New Outlook, filing emails from the inbox

Gregory Allen 35 Reputation points
2025-09-22T11:32:04.1133333+00:00

Hi,
I am using the New Outlook. It is full of insurmountable problems that did not occur in the old classic Outlook

Problem 1.,
The new Outlook will not let me move inbox emails to my email filing system.

I setup my Outlook email filing system 25 years ago. It works fine in the classic Outlook but not in the new Outlook.
All I want to do is drag emails from my Inbox over to each client's alpha/numeric listing within the Inbox. I also drag my replies to the same listing.
But, when I attempt to do that in the New Outlook, the emails are automatically returned to the Inbox.

Problem 2.,
In the classic Outlook I could set up my Gmail and other personal and business email accounts. I had 12 email accounts set up in the classis Outlook. The new outlook has a maximum limit of 10 email accounts. When I try to set up the remaining two accounts, Microsoft tells me I have exceeded the maximum and to add another account I will have to delete one. Now I have two email providers, Outlook and a second provider to access my other email accounts accounts.

Problem 3.,
I receive emails from an enquiries form on my website. It's a generic enquiries email address. In the classic Outlook, I could reply to those enquiries using my personalised business email address, but the new Outlook prevents that. The new Outlook says I have to send reply from the same generic enquiries email address. Not very business like.

These and other of the new Outlook problems are reducing my productivity by at least 10 hours per week and my email is now very disorganised. I can't keep running a business this way.

I need to quickly find a new email provider ASAP which was as efficient as the old classic Outlook.

Any suggestions?

Thanks
Gregory

Outlook | Web | Outlook on the web for business | Settings
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  1. Allison-H 2,740 Reputation points Microsoft External Staff Moderator
    2025-09-22T13:40:50.83+00:00

    Hi Gregory Allen

    Thank you for posting on Microsoft Q&A forum 

    Thank you so much for taking the time to share your experience with the New Outlook. I can genuinely understand how upsetting it must be to see your trusted email setup suddenly disrupted. It’s clear that these changes are not just inconvenient but are actively affecting your ability to run your business efficiently. I want to sincerely apologize for the frustration this has caused.  

    That said, your feedback is incredibly important. However, this forum is to help facilitate community discussions and provide technical support where possible. As a moderator, I don’t have the ability to change or influence Microsoft’s product design or service limitations directly. 

    I strongly encourage you to share it through the official Microsoft Feedback Portal. This is the best way to ensure your concerns reach the product team, where they can be considered for future updates. 

    How to Submit Your Suggestion to Microsoft: 

    1.Visit the Microsoft Feedback Portal: 

    -Go to: Microsoft 365 Feedback Hub > Send Feedback > Describe your proposal in detail  

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    2.Upvote & collaborate: 

    Check existing suggestions and upvote similar ones. The more votes an idea gets, the higher its priority! 

     

    I know this doesn’t solve the immediate challenges you’re facing, but please know that your voice matters and many users share similar concerns. If you’d like help with technical, I’d be more than happy to assist. 

    Thank you again for your honesty, and I truly appreciate your patience during this difficult transition. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.  

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