Cancel Microsoft Teams sucription

Pilar Ramirez de Arellano 0 Reputation points
2025-09-21T11:42:11.3633333+00:00

I need to cancel teams sucription because my Mac does not support the application anymore and can not use but can not enter in my account to cancel.

Microsoft Teams | Microsoft Teams for business | Teams for Mac
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  1. Alina-Le 3,620 Reputation points Microsoft External Staff Moderator
    2025-09-21T14:22:24.4966667+00:00

    Hello @Pilar Ramirez de Arellano

    Welcome to Q&A forum!

    Thank you for posting your query. To ensure we're aligned and I can provide you with better support, could you share a bit more information? Your details will help me assist you more effectively 

    1. Are you using personal (hotmail.com, outlook.com) or educational (@edu_) or business account (@domain.com)? 
    2. Do you remember if you purchased the Teams subscription directly from Microsoft, through the Mac App Store, or via a third-party reseller?
    3. Is your Teams subscription part of a Microsoft 365 plan, or is it a separate add-on?
    4. Do you still have access to the email address linked to your Microsoft account?
    5. If you're seeing any error messages when trying to cancel, please share the full message or a screenshot. That’ll help me assist you more effectively.

    *Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

    Please take your time to respond, and I'm here to work through this with you. We will try to figure it out together.

    I look forward to hearing from you for further assistance!


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