Hello @Pilar Ramirez de Arellano
Welcome to Q&A forum!
Thank you for posting your query. To ensure we're aligned and I can provide you with better support, could you share a bit more information? Your details will help me assist you more effectively
- Are you using personal (hotmail.com, outlook.com) or educational (@edu_) or business account (@domain.com)?
- Do you remember if you purchased the Teams subscription directly from Microsoft, through the Mac App Store, or via a third-party reseller?
- Is your Teams subscription part of a Microsoft 365 plan, or is it a separate add-on?
- Do you still have access to the email address linked to your Microsoft account?
- If you're seeing any error messages when trying to cancel, please share the full message or a screenshot. That’ll help me assist you more effectively.
*Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Please take your time to respond, and I'm here to work through this with you. We will try to figure it out together.
I look forward to hearing from you for further assistance!
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