i am not able to take Run System Test

Question

i am not able to take Run System Test

shrishail bidarkundi 5

i am not able to take Run System Test This means we cannot record your system test results. To check in on exam day, you must complete a successful system test. Your system test results will not be recorded unless you are logged in to OnVUE. To log in, us

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Starry Night 600 Reputation points

2025-09-19T06:39:15.54+00:00

That message usually means the System Test wasn’t launched from a logged‑in OnVUE session, so the results can’t be recorded. Try this: Start from your Pearson VUE account while signed in: open your exam appointment and click “Run system test” there. Don’t use a bookmarked link or an old installer.

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This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.
Starry Night 600 Reputation points

2025-09-19T06:39:15.54+00:00

That message usually means the System Test wasn’t launched from a logged‑in OnVUE session, so the results can’t be recorded. Try this: Start from your Pearson VUE account while signed in: open your exam appointment and click “Run system test” there. Don’t use a bookmarked link or an old installer.

Answer 1

Danny Nguyen (WICLOUD CORPORATION) 3,675 Microsoft External Staff Moderator

Hi @shrishail bidarkundi ,

That message usually means the System Test wasn’t launched from a logged‑in OnVUE session, so the results can’t be recorded. Try this:

Start from your Pearson VUE account while signed in: open your exam appointment and click “Run system test” there. Don’t use a bookmarked link or an old installer.
When prompted, download the OnVUE app and run it immediately. Confirm it shows your name/appointment on launch.
Use a supported device: Windows or macOS only (Chromebooks, Linux, tablets aren’t supported).
Network: avoid VPN/corporate networks and proxies; use a home network or personal hotspot. Close firewalls/security tools if allowed.
Close background apps (messaging, screen sharing, backups, cloud sync) and unplug extra monitors.
macOS: grant Camera, Microphone, and Screen Recording permissions to OnVUE (System Settings > Privacy & Security). If blocked by Gatekeeper, right‑click the app > Open.
If the button is missing or it still won’t record: sign out, clear browser cache, try Chrome or Edge, re-download a fresh OnVUE installer from your appointment page, or try a different device/network.

More details OnVUE info and requirements: https://home.pearsonvue.com/onvue

Danny Nguyen (WICLOUD CORPORATION) 3,675 Reputation points Microsoft External Staff Moderator

2025-09-24T10:01:39.96+00:00

Hi @shrishail bidarkundi , I haven't heard from this thread for a while. Has this problem been fixed yet? Please reach out if you need any help.
Danny Nguyen (WICLOUD CORPORATION) 3,675 Reputation points Microsoft External Staff Moderator

2025-10-02T10:45:09.6733333+00:00

Just checking in — I haven’t heard back from you for a while,

I hope everything works out as you expected. I understand things can get busy or priorities may shift. If you’re still experiencing the issue or need further support, feel free to jump back in at any time — I will always be here and happy to help. If the solution works out for you, please consider marking this answer as accepted.

Wishing you all the best with your work!

Answer 2

Julian Sharp 2,871

That is standard message when running the system test for the OnVue software

If your system test is not successful, see https://aka.ms/CertificationSupport

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i am not able to take Run System Test

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