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Client lost the ability to edit PDF-files via Outlook OWA

Kim Diubua 0 Reputation points
2025-09-17T10:39:48.9166667+00:00

Client lost the ability to edit PDF-files via Outlook OWA, and now has to download files and re-attach them. Can we get back the old interface as it was more convenient for them?

Outlook | Web | Outlook.com | Settings
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  1. Sumit D - IA 146K Reputation points Independent Advisor
    2025-09-17T11:20:27.6+00:00

    Hi,

    I'm Sumit, here to help with your query on the Microsoft Q&A forums.

    Apologies for any inconvenience you are experiencing. I am happy to help you today.

    The PDF editor in OWA is provided by Microsoft Edge I believe. Atre you using Chrome, or Microsoft Edge?Screenshot 2025-09-17 164848

    I look forward to your response and am eager to collaborate until we find a solution.

  2. Sumit D - IA 146K Reputation points Independent Advisor
    2025-09-17T14:32:00.1066667+00:00

    Thank you, Kim. So for your case, the upper toolbar to edit PDF is missing as indicated in the image?

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  4. Sumit D - IA 146K Reputation points Independent Advisor
    2025-09-19T10:27:01.6866667+00:00

    That is odd, it is fine here. For testing, download and run Edge Dev version from https://aka.ms/EdgeInsider , which behaves as a separate installation. Please let me know if the toolbar appears in the same.

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