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After setting up new Dell AIO the having W11 automatically load Quicken from Older networked Dell W10 desktop, Quicken will only load in low resolution display format.

Michael Finn 20 Reputation points
2025-09-16T19:14:23.3033333+00:00

New Dell AIO EC27250 computer networked to existing Dell Inspiron Desktop W10. Somehow W11 on AIO imported all my existing programs on the W10 computer. However, trying to load Quicken Classic would result in it loading a newly created file in a low resolution environmnet. Subsequent efforts to fix failed. I then elected to replace the existing (imported) Quicken Classic program with a new subscription version of Quicken Classic. I did not uninstall the imported Quicken Classic prior to downloading/installing the new version. (my bad). This did not fix anything. Discussed issue with Quicken tech support and their remote management of our new AIO found a huge number of errors logged in the event viewer. They seemed to be able to confirm the new Quicken is performing as it should and is not the cause of the low resolution problem. They think it is a Windows 11 problem. Anybody have a suggestion as to what I should do?

Windows for home | Previous Windows versions | Performance and system failures
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  1. Lychee-Ng 9,045 Reputation points Microsoft External Staff Moderator
    2025-09-17T08:06:50.7133333+00:00

    Hi Michael Finn,

    Welcome to Microsoft Q&A!

    Thank you for sharing the details of your setup. The issue you're facing may have resulted from Windows 11 importing your older Quicken installation from your Windows 10 PC using PC migration or network sync features. In addition, installing the new Quicken over the old one likely created registry conflicts and left behind remnants of the old installation, compounding the scaling issue.

    1 - Check compatibility settings:

    • Right-click Quicken .exe > Properties > Compatibility tab
    • Uncheck box Run in 640 x 480 screen resolution > Apply

    User's image

    • If the issue persists, click Change high DPI settings button
    • Check the box Override high DPI scaling behavior
    • In the dropdown, select Scaling performed by: > System (Enhanced)
    • Apply the changes > Close Quicken completely (end task)

    2 - Clean reinstall Quicken:

    • Open Quicken and backup your files/settings (if applicable)
    • Uninstall every instance of Quicken > Restart your PC
    • Reinstall the new subscription version cleanly
    • Right-click Quicken > Run as administrator

    3 - If the problem persists, check display and graphics:

    • Open Settings > System > Display:
      • Set Display resolution to the Recommended value
      • Set Scale to 100% (or test other values if needed)
    • Update graphic drivers:
      • Go to the Dell Support Website > enter your AIO's service tag
      • Download the latest Graphics/Video drivers for your specific model
      • Install them and restart your computer > test Quicken again

    If this reply is helpful, please click "Accept Answer" and kindly upvote it to assist others who might face similar problem. If the issue persists or you have extra questions, please click "Comment" instead.

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    1 person found this answer helpful.

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