Share via

Code Assist Bot showing error 403 when entering damaged code

Sarah Elepo 0 Reputation points
2025-09-16T04:55:53.6633333+00:00

Hello,

I have been trying to use the Code Assist bot for the past three days, but every time I enter my damaged gift card code, it shows an error 403. I would like to know if the Code Assist bot is currently down, or if the issue is only on my end.

Azure AI Bot Service
Azure AI Bot Service
An Azure service that provides an integrated environment for bot development.

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Nikhil Jha (Accenture International Limited) 2,220 Reputation points Microsoft External Staff Moderator
    2025-09-19T10:38:40.5+00:00

    Hello Sarah Elepo,

    I understand you are seeing a 403 error when entering a damaged gift card code with the Code Assist bot, and you’d like to determine whether the issue is systemic or local to your environment.

    There was an incident due to large number of requests but that has been mitigated now.

    Here are additional details and next steps to help isolate future scenarios:

    1. Input Validation or Moderation Rules
      1. The bot may have content filters or rules rejecting certain patterns (such as “damaged code” or sensitive keywords).
      2. If there’s a moderation service in the bot stack, it might treat gift card/gift code-like strings as restricted content (often for fraud prevention).
    2. Check Account / Tenant Permissions & Bot Settings
      • If this bot is tied to certain throttled or limited tiers, error 403 could also be triggered by exceeding some policy rule or quota.
      • Confirm that your user account has the proper permissions / is not blocked / has not had its roles changed.
    3. Service-Side Status
      • Verify whether there are known outages or incidents reported for Azure Bot Service (or Code Assist in particular). Sometimes service issues cause entire features to return forbidden or unavailable.
    4. Replicate From Different Contexts
      • Try running the same input from a different user account or different channel (if the bot works via web, mobile, etc.).
      • If embed or external client, check whether the bot behaves differently inside Azure portal vs external integration.

    For reference: https://azure.status.microsoft/en-us/status

    Please accept the answer and upvote, for other community member remediation.
    Thank you for helping Q&A community. 😊

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.