Cannot close Microsoft account due to blocked tenant

Question

Cannot close Microsoft account due to blocked tenant

Andrei 5

Hello,

I want to close my microsoft account, but in doing so, i have to leave an organization which appears to be the fact that in the past i used azure. Now when logging into azure, i get the blue screen stating that the tenant was blocked due to inactivity.

I contacted microsoft support which suggested to open a ticket on azure for support, but when trying to do so im redirected to the blue screen where it is stated that the tenant was blocked; the same thing happens when i also login into azure, leading to the fact that it is not possible to open a ticket since the account is blocked.

How should i proceed to unlink the account from the inactive tenant or close the tenant and in the end be able to close the microsoft account?

Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-10T14:50:40.1533333+00:00
Hello @Andrei

Thank you posting query in Microsoft Q&A.

I understand that you want to close your Microsoft account but however due to linkage with tenant you're unable to proceed. Please follow the below steps:

Login into https://myaccount.microsoft.com/.

In the "MyAccount" tab, go to "Organizations" to view the list of accounts provisioned to your tenant.

Use the "Leave" option to remove the tenant association for your account.

Please let us know if you need any further assistance.

Thanks,
Aditya
Andrei 5 Reputation points

2025-09-10T17:33:45.2466667+00:00

Hey,

Thanks for the suggestion, but I forgot to mention that I dont have a school or work account, just a personal account, and trying to login with it at myaccount.microsoft.com is not working with it.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-11T04:16:51.15+00:00

Hello @Andrei

Please could you let us know the error message you're getting while trying to login. According to your query it looks like the error message is related to (error: AADSTS5000225), please could you confirm the same.

Also could you also let us know in the past when you used Azure, were you the solo admin (or) were you added as guest user by any Organization.
Andrei 5 Reputation points

2025-09-11T06:15:02.2833333+00:00

Hey,

Error code is AADSTS5000225.

I was the solo admin when I tried Azure. I dont remember any time when I was added in any other organization.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-11T09:12:57.3266667+00:00

Hello @Andrei

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Could you let me know how many days it's been after you encountered this error AADSTS5000225?

There are two options here:

Option 1: As you mentioned you're the solo admin, you can either unblock it. We can raise ticket on your behalf to unblock assuming its been less than 20days and then you can login into that tenant and de-link/ delete the tenant. This process requires details post validation we can do it.

Option 2 : You can wait for 20 days to get completed after which the tenant will be automatically deleted and your email id will be de-linked from it and then you can go ahead with closure of your email.

Please let us know the option which you want to proceed.

Thanks,

Aditya
Andrei 5 Reputation points

2025-09-11T09:37:46.3+00:00

I tried to login over the past week only (i dont know since when i didnt login, more than a year perhaps).

So option 1 implies a more complicated process while option 2 implies waiting 20 days since the last login (from this week) when i encountered the error for it to be unlinked - after those 20 days i'll no longer have the account linked to the azure tenant, did i understand this right?

If so, I'll go with option 2 and if the issue persists, I'll come back with another ticket.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-11T12:21:40.3166667+00:00

Hello @Andrei

Thank you for quick reply and confirming. Yes, your understanding is correct. Please reach out to us in case of any further assistance.

Thanks,

Aditya
Andrei 5 Reputation points

2025-10-14T18:15:11.5433333+00:00

Hello,

I'm reopening this as more than 20 days have passed and nothing has changed regarding the issue stated. Tried closing the account, same result, tried accessing azure, same tenant error blocked due to inactivity.

I'm requesting support for going further with unlinking the tenant from the account and deleting the account.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-10-24T12:20:52.7833333+00:00

Hello @Andrei

Please could you provide the details which I mentioned in private message.
Andrei 5 Reputation points

2025-10-28T13:52:23.5966667+00:00

Answered in DM
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-10-29T07:28:25.5633333+00:00

Hello @Andrei

Thank you for providing details. As mentioned in private message please provide tenant id as well in private message. However from backend team I'm also trying to get details of tenant id associated with your email to resolve your query asap.

1 answer

Your answer

Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-10T14:50:40.1533333+00:00

Hello @Andrei

Thank you posting query in Microsoft Q&A.

I understand that you want to close your Microsoft account but however due to linkage with tenant you're unable to proceed. Please follow the below steps:

Login into https://myaccount.microsoft.com/.

In the "MyAccount" tab, go to "Organizations" to view the list of accounts provisioned to your tenant.

Use the "Leave" option to remove the tenant association for your account.

Please let us know if you need any further assistance.

Thanks,
Aditya
Andrei 5 Reputation points

2025-09-10T17:33:45.2466667+00:00

Hey,

Thanks for the suggestion, but I forgot to mention that I dont have a school or work account, just a personal account, and trying to login with it at myaccount.microsoft.com is not working with it.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-11T04:16:51.15+00:00

Hello @Andrei

Please could you let us know the error message you're getting while trying to login. According to your query it looks like the error message is related to (error: AADSTS5000225), please could you confirm the same.

Also could you also let us know in the past when you used Azure, were you the solo admin (or) were you added as guest user by any Organization.
Andrei 5 Reputation points

2025-09-11T06:15:02.2833333+00:00

Hey,

Error code is AADSTS5000225.

I was the solo admin when I tried Azure. I dont remember any time when I was added in any other organization.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-11T09:12:57.3266667+00:00

Hello @Andrei

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Could you let me know how many days it's been after you encountered this error AADSTS5000225?

There are two options here:

Option 1: As you mentioned you're the solo admin, you can either unblock it. We can raise ticket on your behalf to unblock assuming its been less than 20days and then you can login into that tenant and de-link/ delete the tenant. This process requires details post validation we can do it.

Option 2 : You can wait for 20 days to get completed after which the tenant will be automatically deleted and your email id will be de-linked from it and then you can go ahead with closure of your email.

Please let us know the option which you want to proceed.

Thanks,

Aditya
Andrei 5 Reputation points

2025-09-11T09:37:46.3+00:00

I tried to login over the past week only (i dont know since when i didnt login, more than a year perhaps).

So option 1 implies a more complicated process while option 2 implies waiting 20 days since the last login (from this week) when i encountered the error for it to be unlinked - after those 20 days i'll no longer have the account linked to the azure tenant, did i understand this right?

If so, I'll go with option 2 and if the issue persists, I'll come back with another ticket.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-09-11T12:21:40.3166667+00:00

Hello @Andrei

Thank you for quick reply and confirming. Yes, your understanding is correct. Please reach out to us in case of any further assistance.

Thanks,

Aditya
Andrei 5 Reputation points

2025-10-14T18:15:11.5433333+00:00

Hello,

I'm reopening this as more than 20 days have passed and nothing has changed regarding the issue stated. Tried closing the account, same result, tried accessing azure, same tenant error blocked due to inactivity.

I'm requesting support for going further with unlinking the tenant from the account and deleting the account.
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-10-24T12:20:52.7833333+00:00

Hello @Andrei

Please could you provide the details which I mentioned in private message.
Andrei 5 Reputation points

2025-10-28T13:52:23.5966667+00:00

Answered in DM
Aditya N 690 Reputation points Microsoft External Staff Moderator

2025-10-29T07:28:25.5633333+00:00

Hello @Andrei

Thank you for providing details. As mentioned in private message please provide tenant id as well in private message. However from backend team I'm also trying to get details of tenant id associated with your email to resolve your query asap.

Answer 1

Hello @Andrei

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

As per your response, please try to close your personal account post 20 days.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Thanks,

Aditya

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Cannot close Microsoft account due to blocked tenant

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