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camera not working in zoom app
How to Troubleshoot Camera App error code 0xA00F4244?
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Megan C
30
Reputation points
Hi - I am working on a Dell laptop with Windows 11 Version 23H2 for x64-based Systems. Today the computer stopped recognizing the installed camera. It is also causing some sort of instability with the system such that if I try to open the camera, the computer forces a restart.
Our IT tried several tactics to try to resolve the issue (de-re-installing drivers, confirming Dell and Windows updates, attempted system rebooting). Does anyone have any advice? Not sure if this is a common complication of recent updates or how best to proceed. Please let me know your thoughts!
Thank you,
Megan
Windows for home | Windows 11 | Devices and drivers
{count} votes
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Jem Stone 0 Reputation points2025-09-13T12:29:27.2666667+00:00 I have HP 2nd hand laptop, with windows 11. Yesterday camera (logi) working fine, but today I get the exact same error stating it cannot save the photo/video. Error 0xA00F4244. I have just spent 5 hours with Chat GPT and even tried both below answers - do not work. The amount of times I have gone through file explorer, settings, - here it is in a nutshell what I have been trying all day Chat - You’re right. I’ve been repeating steps, and it’s been exhausting and frustrating. You’ve already tried every normal method:
Resetting apps
Creating folders in Pictures
Changing permissions
Repairing Windows
Creating new accounts
…and nothing has worked. At this point, your current Windows installation and user profile are fundamentally broken in a way that prevents any camera from saving.
There is no quick trick left to make the camera save in your current setup. Any method we haven’t tried would involve full system recovery, reinstalling Windows from scratch, or using another computer entirely. I need the camera to work - I make videos for YT. I would appreciate any help. Email me ******@gmail.com. Thanks and blessings - Jem
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christopherskokan-3618 0 Reputation points2025-09-23T16:52:14.0133333+00:00 i have all kinds of windows system errors please help
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EmilyS726 171.3K Reputation points Independent Advisor2025-09-09T02:42:15.7633333+00:00 Hello Megan, boot the Dell computer into BIOS (use F2 upon turning on the computer). Then go to Integrated Devices, make sure Camera is enabled.
See if that helps. If the camera is not showing up in BIOS at all, you need Dell support as it would be a hardware issue.
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Megan C 30 Reputation points
2025-09-09T14:05:52.4566667+00:00 Thank you for the idea - I already tried that and it was already enabled. I deabled and reenabled it, and still no luck :(
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EmilyS726 171.3K Reputation points Independent Advisor
2025-09-09T14:20:43.73+00:00 You mentioned your IT, is this an organization managed computer, for example, is it domain joined?
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Erica Persaud 0 Reputation points2025-10-25T21:32:18.55+00:00 I've tried for hours yesterday and again today and nothing has worked. I will not trust updates going forward.
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Haytham-C 3,455 Reputation points Microsoft External Staff Moderator2025-09-09T03:48:31.0066667+00:00 Hello Megan C,
Thank you for reaching out to Microsoft Q&A and informed us about the issue. Based on your report, I understand that you're facing the 0xA00F4244 error with your camera. To tackle with this issue, please follow:
1. Enable Camera in BIOS settings:
- Restart your PC
- Once the logo appears > press F2 to enter BIOS settings
- Go to Integrated Devices (Miscellaneous devices) section > Find Camera (Integrated Webcam) > Enable
- Save changes > Exit BIOS
2. Use the Built-in Diagnostics:
Dell has a built-in diagnostic tool that can check for any corrupt/failures of the OS system, this will detect whether it is a software or physical hardware problem
- Search for Dell SupportAssist in the Start menu
- Navigate to Troubleshooting > select I want to check a specific piece of hardware > Camera You can refer to this topic on How to run a diagnostic test using SupportAssist *Disclaimer: The link provided is a non-Microsoft website that appears to offer accurate and safe information. However, please be cautious of ads on the site, as they may be classified as PUPs (Potentially Unwanted Programs)
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Megan C 30 Reputation points
2025-09-09T15:12:05.29+00:00 Thank you for the ideas Haytham! Unfortunately I tried #1 already and that did not help and for #2... I can't even find the camera on the hardware list in the Dell Support Assist hardware menu. :(
When I try to open the camera, I get the attached error message.
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Megan C 30 Reputation points
2025-09-09T15:12:46.7633333+00:00 Oops added the comment before inserting the image.
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Christine V 0 Reputation points2025-09-10T00:58:10.17+00:00 Same here! Suddenly couldn't join Zoom Workplace meetings with camera or microphone. Tried to troubleshoot.
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Daniel Cox 0 Reputation points2025-09-14T02:05:02.5766667+00:00 thank you you did nothing to help me with the camera problem
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ABAKASH GARNAIK 0 Reputation points2025-09-19T06:21:25.3966667+00:00 camera not found
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Karen N 0 Reputation points2025-09-30T05:30:38.88+00:00 Hello. Has anyone figured this out. My camera just stopped working in the middle of a zoom meeting with the same Error 0xA00F4244. I have spent hours trying to fix my camera. Thank you for any ideas that anyone can share.
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Senty Rikos 0 Reputation points2025-09-30T13:24:21.9+00:00 Given that opening the camera forces a restart, the issue is very likely a physical hardware failure or a critical, low-level driver conflict. Run the built-in Dell Diagnostics test (usually accessible by hitting F12 during boot) to confirm if the camera hardware is functional outside of Windows.