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How to remove previous username after logging out and using a different account

MitBoUM 0 Reputation points
2025-09-06T14:07:14.7266667+00:00

Hello!

I have the following problem: a few month back I gave my Windows 11 laptop to a family member (FM later) for their usage. I deleted my personal files and logged out of my Microsoft account beforehand, but we did not perform a factory reset in order not to spend time re-installing various useful application.

FM logged into their account and everything had been displayed fine up until they have entered settings -> accounts -> your info. There the displayed username is incorrect (the username I was using previously). This discrepancy is shown in the attached screenshots.

I made sure I was logged out of the device in question through the Microsoft website, that made no difference. We cannot possibly find the option to remove my username that as far as we know shows up only in the aforementioned tab of settings.

Any possible solutions are greatly appreciatec (preferably those not involving factory resetting the device).

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Windows for home | Other | Desktop, Start, and personalization
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  1. EmilyS726 171.7K Reputation points Independent Advisor
    2025-09-06T15:52:04.6133333+00:00

    Hello,

    Click "stop signing in all Microsoft apps automatically" and give it a bit time to see if the correct display name syncs.

    If not, perform a relink and see if it syncs.

    Go to Settings > Accounts > Your info

    Click on Sign in with local user instead. follow the steps and finish the rest.

    (If you don't see the "sign in with a local account instead option, click on "Stop signing into Microsoft apps automatically" first, then relaunch this page. )

    Restart the computer (Do Not skip)

    Go to Settings > Accounts > Your info

    Click on Sign in with Microsoft account instead. follow the steps and finish the rest

    Restart the computer (Do Not skip)User's image

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