My MSI PULSE GL66 Gaming Laptop is shutting down Kernel Power 41 Code 0 Critical

Question

My MSI PULSE GL66 Gaming Laptop is shutting down Kernel Power 41 Code 0 Critical

Masi Emil 0

Please I need help with this my laptop keeps shutting down when I am trying to game. It doesnt get crazy hot or cant even get hot because it shuts down preemptively.

I get Kernel Power 41 Code 0 error in my event viewer.

Things I have done:

Reset my windows
updated my drivers with driver easy
turned off fast boot
turned off hard disk sleep timer to 0 both plugged in and on battery.

If this is important to note, I installed a new ram into the laptop to have 32 gb, and also added a 1tb ssd for more space. But for months I have had no issue with it until a day came and it just started happening when I was playing God of War Ragnarok. Now I try with different games and the same result.

Please I really need help on this I dont know what is wrong.

Would appreciate any help to fix this issue thanks.

Masi.

4 answers

Your answer

Answer 1

DaveM121 793.2K Independent Advisor

Using a 3rd party utility to install/update your drivers may be the underlying cause of the problems, MSI use very specific drivers on their systems.

Please check to see if your MSI gaming laptop is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so I can take a look for you.

Masi Emil 0 Reputation points

2025-09-03T07:31:11.7833333+00:00

I am currently using driver easy to update all drivers so will see if that fixes it. I made the post when it was still updating. Will try and recreate the process and check for a minidump folder. at the moment I cannot see a file or folder like that in my C:\Windows. Will let you know as soon as driver easy is done
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T07:32:19.9833333+00:00

Okay, I will be here.
Masi Emil 0 Reputation points

2025-09-03T07:39:27.67+00:00

I appreciate you. Just want to ask you if this error is fixable? so i dont panic
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T07:41:42.49+00:00

Usually on a laptop this error is just caused by a corrupt driver, it is not an indication of a hardware fault.
Masi Emil 0 Reputation points

2025-09-03T08:32:03.08+00:00

After Restarting, Driver Easy updated 19 drivers worth of 14gb. I have run new world Aeternum for about 20 minutes now and it hasnt turned off. I will leave it for another hour and let you know if it happens again. I may be unavailible from the laptop in a few hours so my update might come a little longer in the day.
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T08:34:27.4966667+00:00

That is great news, I hope that has resolved the problem for you.
Masi Emil 0 Reputation points

2025-09-03T13:39:13.86+00:00

so it crashed again after a few minutes of testing a game. I cannot find a minidump file after to send to you. i checked my windows folder also
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T13:50:33.8133333+00:00

In that case, I honestly think the best option is to go to the support page for your laptop on the MSI website to manually download and install a full set of device drivers MSI provide for your specific laptop model, the MI laptops and PC's are very specific devices, they always customise their drivers because they manufacturer their own hardware.
Masi Emil 0 Reputation points

2025-09-03T13:53:52.4266667+00:00

let me do that now
Masi Emil 0 Reputation points

2025-09-03T13:54:40.5866667+00:00

Just drivers?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T14:00:12.0366667+00:00

Yes, that is correct, just the drivers that MSI provide.
Masi Emil 0 Reputation points

2025-09-03T14:24:43.49+00:00

what about BIOS?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T14:32:46.78+00:00

If there is any BIOS update avaialble that is not yet installed on your laptop, it is best to install that update.
Masi Emil 0 Reputation points

2025-09-03T14:36:35.05+00:00

I have installed all the drivers from blue tooth to dynamic tuning (except for intel rapid storage technology which failed. I checked if it is a big impact and people said it is not necessary).

Regarding the BIOS how do I know if it needs an update?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T14:37:45.21+00:00

Boot your laptop into BIOS and check the version number currently installed, then check the version MSI provide on their website.
Masi Emil 0 Reputation points

2025-09-03T14:43:03.49+00:00

ok. I got a black screen while installing the last nvidia driver. Is this supposed to happen?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T14:44:46.2133333+00:00

Yes, usually, you would get a black screen for a few seconds when the graphics drivers are being replaced, then the screen should go back to normal.
Masi Emil 0 Reputation points

2025-09-03T14:49:24.62+00:00

No it went black and said diagnosing PC. Now all i see is an automatic Repair

Your PC did not start correctly
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T14:50:27.06+00:00

Okay, please wait to see if Windows can resolve the problem automatically.
Masi Emil 0 Reputation points

2025-09-03T14:51:55.69+00:00

It says attempting repairs now
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T14:52:47.9433333+00:00

That's it, give it time for Windows to resolve the problem.
Masi Emil 0 Reputation points

2025-09-03T15:02:53.5433333+00:00

okay it is done, do i retry the nvidia driver install?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T15:03:47.8266667+00:00

No, if the Nvidia driver caused that problem, skip that driver.
Masi Emil 0 Reputation points

2025-09-03T15:04:52.73+00:00

I can see a Nvidia GeForce Game ready driver update as I logged into Windoes
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T15:08:59.5733333+00:00

Okay, let that update install.
Masi Emil 0 Reputation points

2025-09-03T15:14:10.2633333+00:00

Its installing now, I hope this will fix it

Answer 2

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Answer 3

DaveM121 793.2K Independent Advisor

Okay if installing those drivers does not resolve the problem, you may need to take your laptop to a PC Shop to have the hardware tested.

Masi Emil 0 Reputation points

2025-09-03T15:20:19.76+00:00

I am getting an Installation cant continue error in Express Installation for NVIDIA

Answer 4

DaveM121 793.2K Independent Advisor

I honestly think that utility has messed up all your drivers, open Device Manager, expand the Display Adapters section, please provide a screenshot of that full window.

Masi Emil 0 Reputation points

2025-09-03T15:25:54.2733333+00:00

This is the ss
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T15:27:19.3866667+00:00

Okay, your drivers seems to be installed correctly, try using your system to see if it is now stable.
Masi Emil 0 Reputation points

2025-09-03T15:32:24.8966667+00:00

I got the nvidia app to install it now so will try after that is done
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T15:37:58.8433333+00:00

Okay, I will be here.
Masi Emil 0 Reputation points

2025-09-03T15:43:57.9233333+00:00

It shut down again...could it be the extra ram i added?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T15:52:17.0066667+00:00

That is the first time you have mentioned that, if you have added extra RAM to your laptop and this problem started after that, the new RAM may be incompatible with your system, remove that RAM, then check if your system is stable.
Masi Emil 0 Reputation points

2025-09-03T15:56:43.15+00:00

I said it in the first post, but still it has been working for months. Let me remove it and see still?
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T15:57:36.2633333+00:00

Okay, please try that to test if your system is stable.
Masi Emil 0 Reputation points

2025-09-03T16:38:30.09+00:00

Still here? just removed it gonna test now
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T16:53:26.29+00:00

Okay, I am still here.
Masi Emil 0 Reputation points

2025-09-03T17:11:26.0566667+00:00

still shuts off after removing RAM
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T17:12:40.88+00:00

In that case, we have tried all options avaialble, it is time to take your system to a PC Shop to have the hardware tested.
Masi Emil 0 Reputation points

2025-09-03T17:45:10.3533333+00:00

I think i will have to get a new laptop or PC
DaveM121 793.2K Reputation points Independent Advisor

2025-09-03T17:47:26.3833333+00:00

I do not think you need to purchase a new laptop, that model is indicated as only 3 years old, a PC Shop should be able to resolve the problem for oyu.
Masi Emil 0 Reputation points

2025-10-25T15:44:22.8766667+00:00

I have long fixed this issue btw Dave. Thought I had replied already. I had to reduce my cpu turbo boost in control panel from aggressive to enabled. I believe my cpu was getting too hot and it would shut down once i started gaming. It has not shut down once since. Hope this helps you in future troubleshooting. This is the video that helped me out btw:
https://www.youtube.com/watch?v=iWBVtXPfTB0&t=211s

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My MSI PULSE GL66 Gaming Laptop is shutting down Kernel Power 41 Code 0 Critical

4 answers

Your answer