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Unable to log in via Remote Desktop despite valid password

Никола Васелич 0 Reputation points
2025-09-02T18:09:02.29+00:00

Dear Microsoft Support Team,

I hope you’re doing well.

I am encountering an issue with my Microsoft account that affects my ability to connect via Remote Desktop (RDP) to my home PC. Although I can successfully log in using my password and receive a verification code via email, I cannot log in via RDP because it does not support entering this second-factor code.

Important account details:

  • Passwordless sign-in: OFF
  • Two-step verification (2FA): OFF

Even though both of these are disabled, Microsoft's adaptive protection still requires a code during login attempts, making RDP inaccessible.

Could you please assist by allowing password-only authentication for my account, or provide guidance on how to permanently disable this enforcement? Alternatively, if there's any specific configuration or setting I need to adjust, I would greatly appreciate your instructions.

Thank you for your time and assistance.

Best regards,

Windows for business | Windows Client for IT Pros | User experience | Remote desktop clients
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  1. Quinnie Quoc 5,835 Reputation points Independent Advisor
    2025-09-03T02:16:23.67+00:00

    Dear Никола Васелич,

    Thank you for contacting us. We understand the frustration caused by being unable to connect via Remote Desktop (RDP) due to unexpected authentication prompts, even with passwordless sign-in and two-step verification disabled.

    Microsoft’s adaptive protection may still enforce additional security measures based on risk signals, such as unfamiliar sign-in locations or device behavior. Unfortunately, RDP does not support interactive second-factor prompts, which can result in blocked access.

    To resolve this, we recommend:

    Using a local account (not a Microsoft account) for RDP access.

    Alternatively, configuring Azure AD Conditional Access policies (if applicable) to relax enforcement for trusted devices or networks.

    Ensuring the device is marked as trusted and added to your Microsoft account under account.microsoft.com/devices.

    At this time, adaptive protection cannot be fully disabled for Microsoft accounts. For more control, consider using a domain-joined or Azure AD-joined environment with managed authentication policies.

    Let us know if you need help setting up a local account or configuring access policies.

    Best regards,

    Quinnie Quoc.

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