Outlook not finding new emails - but I cannot post the question!

Hello Steve,

Thank you for reaching out and sharing the details. I understand how frustrating it can be when Outlook doesn’t sync properly and you’re also unable to post your question on the Q&A platform. Outlook Classic not finding new emails behavior often occurs due to sync or cache issues. Please try the following steps:

1. Reset the View and Clear Cache
   • In Outlook, go to View > Current View > Reset View.
   • Close Outlook, then follow this to clear cache in Classic Outlook: Clear the cache on Outlook..
2. Toggle Cached Exchange Mode
   • Go to File > Account Settings > Account Settings > Change.
   • Uncheck Use Cached Exchange Mode, restart Outlook, then re-enable it.
3. Repair the Data File
   • Please follow this: Repair Outlook Data Files (.pst and .ost)
4. Create a New Profile
   • Open Control Panel > Mail > Show Profiles, create a new profile, and set it as default.

And you can try these steps to post on Microsoft Q&A or log in to sitehelp.microsoft.com:

• Clear your browser cache and cookies.
• Try an InPrivate/Incognito window or a different browser.
• If the issue persists, please contact Microsoft Support directly: Contact Microsoft Support.

If the issue persists, please let me know.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Best regards,

No-one has a solution?