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Intermittent issues administering end-users with GDAP relationships via Lighthouse

Joseph Hendrie 0 Reputation points
2025-08-25T19:32:08.2533333+00:00

We are leveraging lighthouse to administer our clients, however every now and again our technicians are unable to perform certain tasks via Lighthouse even though we have those permissions via the GDAP relationship as well as the Lighthouse permissions structure

Azure Lighthouse
Azure Lighthouse
An Azure service that provides secure managed services and access control for partners and customers.
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  1. Suchitra Suregaunkar 1,890 Reputation points Microsoft External Staff Moderator
    2025-08-26T08:47:53.15+00:00

    Hello Joseph Hendrie.

    Thank you for posting your query on Microsoft Q&A portal.

    Either granular delegated administrative privileges (GDAP) plus an indirect reseller relationship or a delegated administrative privileges (DAP) relationship is required to onboard customers to Lighthouse. If DAP and GDAP coexist in a customer tenant, GDAP permissions take precedence for MSP technicians in GDAP-enabled security groups. Customers with GDAP-only relationships (without indirect reseller relationships) currently can't onboard to Lighthouse, but will be able to onboard in a future release.

    GDAP Permission

    Reference: https://free.blessedness.top/en-us/microsoft-365/lighthouse/m365-lighthouse-known-issues?view=o365-worldwide

    Overview of permissions in Microsoft 365 Lighthouse: https://free.blessedness.top/en-us/microsoft-365/lighthouse/m365-lighthouse-overview-of-permissions?view=o365-worldwide

    Obtain granular admin permissions to manage a customer's service: https://free.blessedness.top/en-us/partner-center/customers/gdap-obtain-admin-permissions-to-manage-customer

    Also please share us the details asked in the Private message if you need further assistance.

    Thanks,

    Suchitra.

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