Q&A won't let me ask a question

Question

Q&A won't let me ask a question

MS User 16

I keep getting this non-descript error message when trying to ask a question about a VBA/OneDrive error I'm getting in an Excel subroutine that used to work:

Please fix the following issues to continue:

We encountered an unexpected error. Please try again later. If this issue continues, please open a ticket at https://sitehelp.microsoft.com.

When I try to log into sitehelp.microsoft.com, I don't have permission.

Locked Question. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

MS User 16 Reputation points

2025-08-23T01:31:45.48+00:00

Since the site took that question - I'm going to copy/paste my error-generating post here:

I recently unsubscribed to MS365 and, before doing that, I removed all my documents from OneDrive. I had a "free" account on OneDrive before I ever signed up for MS365 so, after purchasing Office Pro 2021, I cautiously reloaded my files to OneDrive. I renamed the main folder for my documents from Documents-OneDrive to Documents.

I have an Excel file that I access at least weekly, and it has LOTS of VBA code that I rely on. I have two procedures I'm trying to run today that are failing: one moves to a random row within a table, in my Excel worksheet, and highlights the row; the other unhighlights whatever row I'm currently on.

When I run these, today, I'm getting "Automatic update of links has been disabled. If you choose to enable automatic update of links, your computer may no longer be secure." When I choose ENABLE, I get "We can't connect to d dot docs dot live dot net address." (Previous runs of these subroutines asked me to log into OneDrive, so I did.) Accessing the referenced folder in a browser, I get prompted to log in. When I do, I see OLD data. If I use the OneDrive icon in my system tray to "View online," I am taken to my current OneDrive which does contain that coded folder location.

How do I resolve this OneDrive messed-up link (that doesn't seem to appear ANYWHERE in my code) ?
racaywt 40 Reputation points

2025-08-26T06:37:14.0966667+00:00

I am having the same problem too. I have drafted my question but still unable to post it. It's not the first time already. Trying in different browser but it's the same. Why is this happening at all? Am I supposed to clear all cache and cookies from all my browsers and restart my PC every time I post a question? Why is posting a single question so difficult then it need be?
racaywt 40 Reputation points

2025-08-26T06:45:12.8266667+00:00

I have cleared all the browsing data and cookies but I still can't post my question. What's is going on seriously? I want to post my question to reflect a problem, only to find out that even posting a question is problematic.

1 answer

MS User 16 Reputation points

2025-08-23T01:31:45.48+00:00

Since the site took that question - I'm going to copy/paste my error-generating post here:

I recently unsubscribed to MS365 and, before doing that, I removed all my documents from OneDrive. I had a "free" account on OneDrive before I ever signed up for MS365 so, after purchasing Office Pro 2021, I cautiously reloaded my files to OneDrive. I renamed the main folder for my documents from Documents-OneDrive to Documents.

I have an Excel file that I access at least weekly, and it has LOTS of VBA code that I rely on. I have two procedures I'm trying to run today that are failing: one moves to a random row within a table, in my Excel worksheet, and highlights the row; the other unhighlights whatever row I'm currently on.

When I run these, today, I'm getting "Automatic update of links has been disabled. If you choose to enable automatic update of links, your computer may no longer be secure." When I choose ENABLE, I get "We can't connect to d dot docs dot live dot net address." (Previous runs of these subroutines asked me to log into OneDrive, so I did.) Accessing the referenced folder in a browser, I get prompted to log in. When I do, I see OLD data. If I use the OneDrive icon in my system tray to "View online," I am taken to my current OneDrive which does contain that coded folder location.

How do I resolve this OneDrive messed-up link (that doesn't seem to appear ANYWHERE in my code) ?
racaywt 40 Reputation points

2025-08-26T06:37:14.0966667+00:00

I am having the same problem too. I have drafted my question but still unable to post it. It's not the first time already. Trying in different browser but it's the same. Why is this happening at all? Am I supposed to clear all cache and cookies from all my browsers and restart my PC every time I post a question? Why is posting a single question so difficult then it need be?
racaywt 40 Reputation points

2025-08-26T06:45:12.8266667+00:00

I have cleared all the browsing data and cookies but I still can't post my question. What's is going on seriously? I want to post my question to reflect a problem, only to find out that even posting a question is problematic.

Answer 1

Alison A 2,740 Microsoft External Staff Admin

Hi,

Sorry about this issue, it's happening intermittently. The platform folks are aware and currently looking into it.

George S Gordon 20 Reputation points

2025-10-14T13:48:26.0033333+00:00

Just tried to submit my first question since the Community disappeared.

This issue is still happening, so I can't get an answer.
Alison A 2,740 Reputation points Microsoft External Staff Admin

2025-10-14T18:08:22.94+00:00

Hi,

Your concern relates to a separate issue that isn't connected to this thread. Currently, some users are experiencing difficulties posting or responding to questions, and our engineers are actively investigating.

Please make sure to clear your browser's cache and refresh the session before trying again. Thanks for your patience!

Share via

Q&A won't let me ask a question

1 answer